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Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita; Bhattacharya, Saurabh; Gupta, Suraksha - In: Journal of business research : JBR 165 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
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Blind loyalty? : when group loyalty makes us see evil or engage in it
Hildreth, John Angus D.; Gino, Francesca; Bazerman, Max H. - In: Organizational behavior and human decision processes : … 132 (2016), pp. 16-36
Persistent link: https://www.econbiz.de/10011443122
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Stop making excuses : reducing unethical behavior and improving performance and relationship quality
Good, Megan C.; Schwepker, Charles H. <Jr.> - In: Journal of business-to-business marketing 29 (2022) 2, pp. 177-196
Persistent link: https://www.econbiz.de/10013359018
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Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh; Pinto, Diego Costa; Cruz-Jesus, Frederico; … - In: Journal of business research : JBR 151 (2022), pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
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Marketing between goals realisation and ethics adherence : a consumer loyalty approach
Bensalah, Abderrezak - In: International journal of social entrepreneurship and … 2 (2013) 4, pp. 346-360
Persistent link: https://www.econbiz.de/10010337170
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Examining the influence of cultural and ethical ideology on consumers' perceptions about the ethics of online retailers and its effects on their loyalty
Aboul-Dahab, Sameh; Agag, Gomaa; Abdelmoety, Ziad Hassan - In: Journal of retailing and consumer services 61 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012581896
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Effect of service transgressions on distant third-party customers : the role of moral identity and moral judgment
Sharma, Isha; Jain, Kokil; Behl, Abhishek - In: Journal of business research : JBR 121 (2020), pp. 696-712
Persistent link: https://www.econbiz.de/10012417388
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When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao; Algesheimer, René; Dholakia, Utpal - In: Journal of retailing 93 (2017) 4, pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
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Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan - In: International journal of commerce and management 25 (2015) 4, pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
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Does citizenship behaviour cause ethical consumption? : exploring the reciprocal locus of citizenship between customer and company
Yoon, Sungjoon; Park, Yoonjoo - In: Asian journal of business ethics : AJBE 10 (2021) 2, pp. 275-292
Persistent link: https://www.econbiz.de/10012796869