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~subject:"Relationship marketing"
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Relationship marketing
Human capital
25,167
Humankapital
24,237
Customer satisfaction
13,753
Kundenzufriedenheit
13,547
human capital
6,707
Service quality
6,230
Dienstleistungsqualität
6,201
Theorie
5,885
Theory
5,767
Consumer behaviour
5,425
Konsumentenverhalten
5,423
Beziehungsmarketing
5,385
Bildungsinvestition
3,667
Human capital investment
3,567
Economic growth
3,150
Wirtschaftswachstum
3,056
USA
2,480
Schätzung
2,469
United States
2,421
Estimation
2,375
Qualifikation
2,133
Occupational qualification
2,087
Deutschland
1,847
Bildungsertrag
1,822
Returns to education
1,770
Human Capital
1,762
Germany
1,747
Welt
1,658
World
1,632
Innovation
1,315
Productivity
1,287
customer satisfaction
1,254
Bildungsniveau
1,246
India
1,241
Lohnstruktur
1,219
Technischer Fortschritt
1,209
Educational achievement
1,192
Produktivität
1,187
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1,186
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Han, Heesup
32
Homburg, Christian
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Stock-Homburg, Ruth
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Wieseke, Jan
12
Balaji, M. S.
11
Bruhn, Manfred
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
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Quach, Sara
11
Rather, Raouf Ahmad
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Töpfer, Armin
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Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
McColl-Kennedy, Janet R.
10
Van Vaerenbergh, Yves
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Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
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Ringle, Christian M.
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Harvard Graduate School of Business Administration
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Fraunhofer-Institut für Produktionstechnologie IPT
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Freie Universität Berlin
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IGI Global
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International Conference on Services Management <North Cyprus)>
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Ludwig-Maximilians-Universität München
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National Bureau of Economic Research
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Shaker Verlag
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Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
23
The international review of retail, distribution and consumer research
23
Journal of retailing
22
SpringerLink / Bücher
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
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ECONIS (ZBW)
5,377
BASE
1
EconStor
1
RePEc
1
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1
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
Saved in:
2
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
3
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
4
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
5
The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya
;
Ooncharoen, Nantana
; …
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
Saved in:
6
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
7
Investigating the employee-customer relationship in a utilitarian context
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
Journal of marketing management : JMM ; journal of the …
37
(
2021
)
13/14
,
pp. 1287-1312
Persistent link: https://www.econbiz.de/10012695272
Saved in:
8
New realities in services : challenges and opportunities
Mandal, Pratap Chandra
- In:
International journal of services and operations …
39
(
2021
)
3
,
pp. 438-450
Persistent link: https://www.econbiz.de/10012595483
Saved in:
9
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
10
Integration of firm's resource and capability to implement enterprise CRM : a case study of a retail bank in Korea
Kim, Hyung-su
;
Kim, Young-gul
;
Park, Chan-wook
- In:
Decision support systems : DSS ; the international journal
48
(
2009/10
)
2
,
pp. 313-322
Persistent link: https://www.econbiz.de/10003943483
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