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Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh; Pinto, Diego Costa; Cruz-Jesus, Frederico; … - In: Journal of business research : JBR 151 (2022), pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
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Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita; Bhattacharya, Saurabh; Gupta, Suraksha - In: Journal of business research : JBR 165 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
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Lies have long legs cheating, peer scrutiny and loyalty in teams
Battiston, Pietro; Gamba, Simona; Rizzolli, Matteo; … - In: Journal of behavioral and experimental economics 94 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10013176806
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Examining the boundary conditions of customer citizenship behaviour : a focus on consumption ritual
Gilde, Christian; Pace, Stefano; Pervan, Simon J.; … - In: Journal of strategic marketing 19 (2011) 7, pp. 619-631
Persistent link: https://www.econbiz.de/10009533066
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Does citizenship behaviour cause ethical consumption? : exploring the reciprocal locus of citizenship between customer and company
Yoon, Sungjoon; Park, Yoonjoo - In: Asian journal of business ethics : AJBE 10 (2021) 2, pp. 275-292
Persistent link: https://www.econbiz.de/10012796869
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Do ethical social media communities pay off? : an exploratory study of the ability of Facebook ethical communities to strengthen consumers' ethical consumption behavior
Gummerus, Johanna; Liljander, Veronica; Sihlman, Reija - In: Journal of business ethics : JOBE 144 (2017) 3, pp. 449-465
Persistent link: https://www.econbiz.de/10011757458
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Conceptualization and measurement of fan engagement : empirical evidence from a professional sport context
Yoshida, Masayuki; Gordon, Brian; Nakazawa, Makoto; … - In: Journal of sport management : the official journal of … 28 (2014) 4, pp. 399-417
Persistent link: https://www.econbiz.de/10010393252
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Blind loyalty? : when group loyalty makes us see evil or engage in it
Hildreth, John Angus D.; Gino, Francesca; Bazerman, Max H. - In: Organizational behavior and human decision processes : … 132 (2016), pp. 16-36
Persistent link: https://www.econbiz.de/10011443122
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Stop making excuses : reducing unethical behavior and improving performance and relationship quality
Good, Megan C.; Schwepker, Charles H. <Jr.> - In: Journal of business-to-business marketing 29 (2022) 2, pp. 177-196
Persistent link: https://www.econbiz.de/10013359018
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Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova; Haws, Kelly L.; Bearden, … - In: Journal of service research : JSR 21 (2018) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10011855788