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Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.; Plewa, Carolin; Sweeney, Jillian C. - In: Journal of service research : JSR 19 (2016) 4, pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
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Managing customer resource endowments and deficiencies for value cocreation : complex relational services
Ng, Sylvia C.; Sweeney, Jillian C.; Plewa, Carolin - In: Journal of service research 22 (2019) 2, pp. 156-172
Persistent link: https://www.econbiz.de/10012007427
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Customer engagement with a service provider and context : an empirical examination
Sim, Max; Plewa, Carolin - In: Journal of service theory and practice : JSTP 27 (2017) 4, pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
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Customer engagement : a systematic review and future research priorities
Ng, Sylvia C.; Sweeney, Jillian C.; Plewa, Carolin - In: Australasian marketing journal 28 (2020) 4, pp. 235-252
Persistent link: https://www.econbiz.de/10012429464
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Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Sim, Max; Conduit, Jodie; Plewa, Carolin; Hentzen, … - In: European journal of marketing 56 (2022) 7, pp. 1926-1955
Persistent link: https://www.econbiz.de/10013352667
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Customer engagement in domestic wine tourism : the role of motivations
Gaetjens, Amy; Corsi, Armando Maria; Plewa, Carolin - In: Journal of destination marketing & management 27 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014285182
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Group service experiences : dynamics and implications of a silmultaneous multi-customer integration in the co-creation process
Finsterwalder, Jörg - In: Proceedings / First International Symposium on Services …, (pp. 241-256). 2009
Persistent link: https://www.econbiz.de/10003862624
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A 360-degree view of actor engagement in service co-creation
Finsterwalder, Jörg - In: Journal of retailing and consumer services 40 (2018), pp. 276-278
Persistent link: https://www.econbiz.de/10011801984
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Exploring organizational culture difference in relationship dyads
Plewa, Carolin - In: Australasian marketing journal 17 (2009) 1, pp. 46-57
Persistent link: https://www.econbiz.de/10003886476
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Co-creation by engaging beyond oneself : the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
Finsterwalder, Jörg; Kupplerwieser, Volker G. - In: Journal of strategic marketing 19 (2011) 7, pp. 607-618
Persistent link: https://www.econbiz.de/10009533067