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In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants

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Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty

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Applying flow theory to booking experiences : an integrated model in an online service context

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Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews

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Online branding : development of hotel branding through interactivity theory

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The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia

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Why travellers share information online : a model of trust, innovativeness and loyalty in Generation Y travellers

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