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Retail trade
Relationship marketing
26,360
Beziehungsmarketing
25,685
Dienstleistungssektor
12,463
Service industry
11,457
Consumer behaviour
9,603
Konsumentenverhalten
9,557
Customer satisfaction
6,181
Kundenzufriedenheit
6,086
Service quality
5,220
Dienstleistungsqualität
5,155
Deutschland
3,803
Germany
3,564
Customer service
3,468
Theorie
3,148
Theory
3,131
Kundenservice
3,075
Brand management
2,654
Markenführung
2,651
Lieferantenmanagement
2,360
Supplier relationship management
2,359
Innovation
2,161
Social Web
2,105
Social web
2,104
Marketingmanagement
2,001
Marketing management
1,979
Brand image
1,934
Markenimage
1,931
Electronic Commerce
1,903
USA
1,837
E-commerce
1,833
United States
1,752
Online-Marketing
1,627
Internet marketing
1,608
Kundenintegration
1,600
Customer integration
1,598
Einzelhandel
1,543
Dienstleistung
1,528
Kundenwert
1,528
Customer value
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Gil Saura, Irene
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9
Das, Gopal
9
Noble, Stephanie M.
9
Bang, Nguyen
7
Chen, Jing
7
Rossi-Hansberg, Esteban
7
Frasquet Deltoro, Marta
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Ieva, Marco
6
Kumar, V.
6
Lombart, Cindy
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Neslin, Scott A.
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Pantano, Eleonora
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Rubio Benito, Natalia
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Steinmann, Sascha
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Berenguer Contrí, Gloria
5
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Devaraj, K.
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Hübner, Alexander
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Jebarajakirthy, Charles
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Louis, Didier
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Molinillo, Sebastian
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Quach, Sara
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Riekhof, Hans-Christian
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Ritschel, Falk
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Ruiz-Molina, Maria-Eugenia
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Ruiz-Molina, María-Eugenia
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Sequeira, A. H.
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Shenoy, Seema
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Sheth, Jagdish N.
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Soni, Pavleen
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Wagner, Gerhard
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Willems, Kim
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Ziliani, Cristina
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Asia Pacific Economic Cooperation / Policy Support Unit
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Berlin / Senatsverwaltung für Wirtschaft und Betriebe
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Bundesverband des Deutschen Textil-Einzelhandels
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Centr Specialʹnych Proektov <Moskau>
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Central European University
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Dr. Rainer Hampp <Firma>
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Eisenhower Center for the Conservation of Human Resources
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Fondazione Rodolfo Debenedetti
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Graduate School of Business Administration
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Harvard Graduate School of Business Administration
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Institut für Handelsforschung <Köln>
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International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
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Kega
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Observatoire de l'Énergie
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Organisation for Economic Co-operation and Development
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Oxford Institute of Retail Management
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Technische Universität Dortmund
1
United States / National Recovery Administration
1
ayway media GmbH
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Journal of retailing and consumer services
186
Journal of retailing
54
The international review of retail, distribution and consumer research
50
Journal of business research : JBR
46
International journal of retail & distribution management
35
International journal of retail and distribution management
29
The journal of services marketing
18
Journal of strategic marketing
13
Journal of the Academy of Marketing Science
13
Marketing intelligence & planning
13
Cogent business & management
10
International journal of electronic marketing and retailing : IJEMR
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Psychology & marketing
10
International journal of production economics
9
Services marketing quarterly
9
European journal of operational research : EJOR
8
International journal of business information systems : IJBIS
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
International journal of electronic commerce : IJEC
7
International journal of physical distribution & logistics management : IJPD & LM
7
Journal of business economics and management
7
Journal of service management
7
Service business
7
SpringerLink / Bücher
7
Technological forecasting & social change : an international journal
7
European journal of marketing : EJM
6
Handelsforschung
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of internet commerce
6
Journal of operations management
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Gabler Edition Wissenschaft
5
International journal of business and emerging markets : IJBEM
5
International journal of electronic customer relationship management : IJECRM
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
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ECONIS (ZBW)
1,519
Other ZBW resources
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1
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
2
An investigation into critical service determinants of customer to business (C2B) type product returns in retail firms
Ahsan, Kamrul
;
Rahman, Shams
- In:
International journal of physical distribution & …
46
(
2016
)
6/7
,
pp. 606-633
Persistent link: https://www.econbiz.de/10011588032
Saved in:
3
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
4
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
6
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
7
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
8
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
Saved in:
9
Customer service at independent retail food chains in Kwazulu-Natal
Tlapana, Tshepo
- In:
Expert journal of marketing
8
(
2020
)
2
,
pp. 89-98
Persistent link: https://www.econbiz.de/10012613043
Saved in:
10
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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