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Assessing the mediating impact of satisfaction on the relationship between retail service quality and customer loyalty : a study of organised apparel multi-brand retail stores in I...

Bhatia, Mayank; Bhatt, Kedar - In: International journal of business and emerging markets … 15 (2023) 2, pp. 175-193

Persistent link: https://www.econbiz.de/10014306813

Linking customer loyalty to customer satisfaction and store image : a structural model for retail stores

Thomas, Sam - In: Decision 40 (2013) 1/2, pp. 15-25

Persistent link: https://www.econbiz.de/10010381143

Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation

Sharma, Brahmmanand - In: International journal of public sector performance … 13 (2024) 3, pp. 423-435

Persistent link: https://www.econbiz.de/10015071324

Does consumer gender influence the relationship between consumer loyalty and its antecedents?

Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604

Persistent link: https://www.econbiz.de/10011350484

Antecedents of customer loyalty in the retailing sector : the impact of switching costs

Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382

Persistent link: https://www.econbiz.de/10010526775

The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh

Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33

The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...

Persistent link: https://www.econbiz.de/10012628370

Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes

Neumüller, Kathrin - 2022

Persistent link: https://www.econbiz.de/10013188011

In-store experience and customer loyalty of TopT (Pty) Ltd

Theledi, Karabo Mpho; Mudzanani, Takalani Eric - In: African journal of business and economic research : AJBER 15 (2020) 3, pp. 203-225

Persistent link: https://www.econbiz.de/10012666417

The influence of after sales services on marketing performance in the retail sector in Botswana

Chiguvi, Douglas - In: Dutch journal of finance and management 4 (2020) 1/60, pp. 1-8

The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023

An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

Persistent link: https://www.econbiz.de/10011927285

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