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~subject:"Retail trade"
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Retail trade
Consumer behaviour
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Relationship marketing
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Service quality
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6,681
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Online-Handel
6,358
Online retailing
6,340
Online-Marketing
5,588
Internet marketing
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4,903
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Grewal, Dhruv
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Richards, Timothy J.
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Willems, Kim
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10
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Chintagunta, Pradeep K.
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Dennis, Charles
10
Geyskens, Inge
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Ieva, Marco
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Noble, Stephanie M.
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Stobart, Jon
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Verhoef, Peter C.
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Wagner, Gerhard
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Bang, Nguyen
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Gielens, Katrijn
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IGI Global
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Berlin / Senatsverwaltung für Wirtschaft und Betriebe
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Bundesverband des Deutschen Textil-Einzelhandels
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <5., 2018, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
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Journal of retailing and consumer services
507
Journal of retailing
156
International journal of retail & distribution management
133
Journal of business research : JBR
133
The international review of retail, distribution and consumer research
123
International journal of retail and distribution management
72
International journal of electronic marketing and retailing : IJEMR
40
European journal of operational research : EJOR
37
Management science : journal of the Institute for Operations Research and the Management Sciences
37
Psychology & marketing
35
European journal of marketing : EJM
30
International Journal of Retail & Distribution Management
29
The journal of services marketing
29
Journal of the Academy of Marketing Science
27
Marketing intelligence & planning
27
International journal of production economics
25
SpringerLink / Bücher
24
International journal of consumer studies
23
Journal of marketing
22
Asia Pacific journal of marketing and logistics
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
21
Journal of strategic marketing
21
International journal of Indian culture and business management
20
European retail research
19
Cogent business & management
18
The journal of consumer marketing
18
The service industries journal
18
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Production and operations management : an international journal of the Production and Operations Management Society
17
International journal of production research
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Journal of fashion marketing and management
15
The journal of product & brand management
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Omega : the international journal of management science
14
Services marketing quarterly
14
Technological forecasting & social change : an international journal
14
Journal of marketing research : JMR
13
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ECONIS (ZBW)
4,796
Other ZBW resources
60
USB Cologne (EcoSocSci)
2
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1
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
2
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
3
Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
4
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
5
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
6
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
7
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
Saved in:
8
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
9
The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281623
Saved in:
10
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
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