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Attitudes toward service robots : analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory
Akdim, Khaoula; Belanche, Daniel; Flavián, Marta - In: International journal of contemporary hospitality management 35 (2023) 8, pp. 2816-2837
Persistent link: https://www.econbiz.de/10014314880
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Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos; Pérez-Rueda, Alfredo; … - In: Journal of service management 33 (2022) 2, pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
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Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
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Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos; Belk, Russell W.; Belanche, Daniel - In: Journal of business research : JBR 175 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
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How smart should a service robot be?
Schepers, Jeroen; Belanche, Daniel; Casaló, Luis V.; … - In: Journal of service research 25 (2022) 4, pp. 565-582
Persistent link: https://www.econbiz.de/10013395997