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Check-in at the robo-desk : effects of automated social presence on social cognition and service implications

Yoganathan, Vignesh; Osburg, Victoria-Sophie; Kunz, … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-16

Persistent link: https://www.econbiz.de/10012514386

Affective computing in marketing : practical implications and research opportunities afforded by emotionally intelligent machines

Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; … - In: Marketing letters : a journal of research in marketing 33 (2022) 1, pp. 163-169

Persistent link: https://www.econbiz.de/10013184294

Do robo-advisors make us better investors?

Back, Camila; Morana, Stefan; Spann, Martin - 2021

Investors increasingly can obtain assistance from "robo-advisors," artificial intelligence - enabled digitalized service agents imbued with anthropomorphic design elements that can communicate using natural language. The present article considers the impact of anthropomorphized robo-advisors on...

Persistent link: https://www.econbiz.de/10012500401

Service robot implementation : a theoretical framework and research agenda

Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225

Persistent link: https://www.econbiz.de/10012208486

Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure

Kim, Tae Woo; Jiang, Li; Duhachek, Adam; Lee, Hyejin; … - In: Journal of service research 25 (2022) 4, pp. 649-666

Persistent link: https://www.econbiz.de/10013396030

Role of trust in customer attitude and behaviour formation towards social service robots

Della Corte, Valentina; Sepe, Fabiana; Gursoy, Dogan; … - In: International journal of hospitality management 114 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014440008

Service robots : the dynamic effects of anthropomorphism and functional perceptions on consumers' responses

So, Kevin Kam Fung; Kim, Hyunsu; Liu, Qing; Fang, Xiang; … - In: European journal of marketing 58 (2024) 1, pp. 1-32

Persistent link: https://www.econbiz.de/10014466289

Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots

Han, Bing; Deng, Xun; Fan, Hua - In: Journal of service research 26 (2023) 3, pp. 441-458

Persistent link: https://www.econbiz.de/10014325998

Are we already living with skynet? : anthropomorphic artificial intelligence to enhance customer experience

Hasan, Rakibul; Thaichon, Park; Weaven, Scott - In: Developing digital marketing : relationship perspectives, (pp. 103-134). 2021

Persistent link: https://www.econbiz.de/10012585849

Emotion and service quality of anthropomorphic robots

Chiang, Ai-Hsuan; Trimi, Silvana; Lo, Yu-Ju - In: Technological forecasting & social change : an … 177 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013345759

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