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The satisfaction of healthcare consumers : analysis and comparison of different methodologies
Vieira, Inês; Ferreira, Diogo R.; Pedro, Maria Isabel - In: International transactions in operational research : a … 30 (2023) 1, pp. 545-571
Persistent link: https://www.econbiz.de/10013417042
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Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index
Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; Rakhmawati, Tri; … - In: The international journal of productivity and … 65 (2016) 1, pp. 25-41
Persistent link: https://www.econbiz.de/10011432007
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Patient perceptions of quality : analyzing patient satisfaction surveys
Russell, Roberta S.; Johnston, Dana M.; White, Sheneeta W. - In: International journal of operations & production … 35 (2015) 8, pp. 1158-1181
Persistent link: https://www.econbiz.de/10011449453
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Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.; Russell, Roberta S.; White, Sheneeta W. - In: International journal of quality & reliability management 33 (2016) 8, pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
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Patient- and person-reports on healthcare: preferences, outcomes, experiences, and satisfaction - an essay
Klose, Kristina; Kreimeier, Simone; Tangermann, U.; … - In: Health economics review 6 (2016) 18, pp. 1-11
, experiences, and satisfaction – have been described in this article. Even though the value of patients’ and persons’ perspectives … classification system with well-defined constructs for patients’ and persons’ self-reports on health and healthcare. A literature … classification system includes patient- and person-reported preferences, outcomes, experiences, and satisfaction related to …
Persistent link: https://www.econbiz.de/10011585013
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Direct to consumer advertising of robotic heart bypass surgery : effectiveness, patient satisfaction and clinical outcomes
Kiani, Soroosh; Kurian, Dinesh; Henkin, Stanislav; … - In: International journal of pharmaceutical and healthcare … 10 (2016) 4, pp. 358-375
Persistent link: https://www.econbiz.de/10011643421
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Hospital servicescape design for inpatient wellbeing
Hamed, Sara; El-Bassiouny, Noha; Ternès, Anabel - In: Services marketing quarterly 40 (2019) 1, pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
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Restorative servicescapes in health care : examining the influence of hotel-like attributes on patient well-being
Mody, Makarand Amrish; Suess, Courtney; Dogru, Tarik - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 19-39
Persistent link: https://www.econbiz.de/10012158108
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The w-HEALTHQUAL : a measurement scale for analyzing patients' satisfaction with primary healthcare
Godoy Caballero, Ana Luisa; Murillo Zamorano, Luis Regino - In: Global campaigning initiatives for socio-economic …, (pp. 108-127). 2019
Persistent link: https://www.econbiz.de/10012112355
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308