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~subject:"Service industry"
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Empowering service employees
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Service industry
Dienstleistungssektor
12,458
Arbeitskräfte
9,827
Leistungsmotivation
9,279
Work motivation
9,109
Workforce
9,045
Arbeitsverhalten
8,560
Work behaviour
8,464
Arbeitszufriedenheit
4,718
Job satisfaction
4,689
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3,466
Germany
3,098
Kundenservice
3,073
USA
2,847
Theorie
2,772
Theory
2,730
Personalmanagement
2,642
Human Resource Management
2,634
Motivation
2,605
United States
2,601
Führungsstil
2,543
Leadership style
2,532
Mitarbeiterbindung
2,531
Employee retention
2,526
Arbeitnehmer
2,463
Service quality
2,454
Verhalten in Organisationen
2,433
Organizational behaviour
2,429
Dienstleistungsqualität
2,398
Innovation
2,247
Relationship marketing
2,097
Beziehungsmarketing
2,089
Arbeitsleistung
1,859
Job performance
1,848
Consumer behaviour
1,708
Konsumentenverhalten
1,695
Customer satisfaction
1,678
Kundenzufriedenheit
1,626
Industrie
1,592
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Gallouj, Fai͏̈z
41
Mattoo, Aaditya
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Corsten, Hans
33
Rubalcaba-Bermejo, Luis
29
Cuadrado Roura, Juan R.
26
Daniels, Peter W.
26
Miles, Ian D.
25
Djellal, Faridah
24
Kaiser, Ulrich
24
Talib, Faisal
24
Edvardsson, Bo
22
Rahman, Zillur
22
Bruhn, Manfred
21
Hoekman, Bernard M.
21
Wirtz, Jochen
21
Ghani, Ejaz
19
Gössinger, Ralf
19
Kowalkowski, Christian
19
Morikawa, Masayuki
19
Philippe, Jean
19
Audretsch, David B.
18
Witell, Lars
18
Bosch, Gerhard
17
Shepherd, Ben
17
Falk, Martin
16
Savona, Maria
16
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Léo, Pierre-Yves
15
Qureshi, M. N.
15
Gornig, Martin
14
Gupta, Poonam
14
Görg, Holger
14
Peters, Bettina
14
Petit, Pascal
14
Büttgen, Marion
13
Foster-McGregor, Neil
13
Gebauer, Heiko
13
Hipp, Christiane
13
Mesch, Michael
13
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OECD
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Edward Elgar Publishing
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World Bank
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USA / Bureau of the Census
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Springer Fachmedien Wiesbaden
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Zentrum für Europäische Wirtschaftsforschung
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Asian Development Bank
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Thailand / Samnakngān sathiti hǣng chāt
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International Trade Centre
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Österreichisches Institut für Wirtschaftsforschung
8
Allgemeines Treuunternehmen
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Centre on Transnational Corporations
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Deutsches Institut für Wirtschaftsforschung
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IGI Global
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Institut national de la statistique et des études économiques <Frankreich>
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World Trade Organization
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Fraunhofer-Institut für Systemtechnik und Innovationsforschung
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Friedrich-Ebert-Stiftung
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Singapur / Department of Statistics
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4
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HLT-Gesellschaft für Forschung, Planung, Entwicklung <Wiesbaden>
4
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4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Istituto Nazionale di Statistica
4
Italien / Consiglio nazionale dell'economia e del lavoro
4
Nomos Verlagsgesellschaft
4
Steria Mummert Consulting AG
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The service industries journal
270
Journal of business research : JBR
95
The journal of services marketing
85
International journal of production economics
61
Journal of service management
59
Service business
58
SpringerLink / Bücher
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of hospitality management
37
NBER working paper series
36
Discussion paper
33
International journal of services and operations management
33
Regional studies
33
Working paper
33
The journal of business & industrial marketing
32
European journal of operational research : EJOR
31
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
26
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
International journal of services and operations management : IJSOM
25
NBER Working Paper
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Springer eBook Collection
22
Working paper / National Bureau of Economic Research, Inc.
22
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ECONIS (ZBW)
11,389
Other ZBW resources
25
RePEc
18
ArchiDok
17
EconStor
3
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11,452
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date (oldest first)
1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
3
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
4
Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh
;
Groth, Markus
- In:
Journal of service research
24
(
2021
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
Saved in:
5
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
6
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
7
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
8
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
9
Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 367-380
Persistent link: https://www.econbiz.de/10010432174
Saved in:
10
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
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