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Service Blueprinting: A Practi...
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Service industry
Dienstleistung
25
Beziehungsmarketing
15
Consumer behaviour
15
Konsumentenverhalten
15
Service quality
15
Marketing
14
Relationship marketing
14
Dienstleistungsqualität
13
Services
11
Dienstleistungsmarketing
10
Dienstleistungssektor
10
Services marketing
10
Customer satisfaction
9
Kundenzufriedenheit
8
Customer service
5
Kundenservice
5
Brand management
4
Innovation
4
transformative service research
4
Brand
3
Health care
3
Markenartikel
3
Markenführung
3
Aufsatzsammlung
2
B-to-B-Marketing
2
Brand image
2
Business-to-business marketing
2
Connected services
2
Cue to quality
2
Customer retention
2
Forschung
2
Gesundheitsversorgung
2
Innovation adoption
2
Innovationsakzeptanz
2
Intelligent object
2
Interdisciplinary research
2
Interdisziplinäre Forschung
2
Kundenbindung
2
Lieferantenmanagement
2
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1
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10
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7
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7
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2
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2
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English
10
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Ostrom, Amy L.
6
Bitner, Mary Jo
4
Anderson, Laurel
2
Bowen, David E.
2
Brown, Stephen Walter
2
Field, Joy M.
2
Fisk, Raymond P.
2
Fotheringham, Darima
2
Gustafsson, Anders
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Parasuraman, A.
2
Subramony, Mahesh
2
Azzari, Courtney Nations
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Brown, Stephen W.
1
Chase, Richard B.
1
Corus, Canan
1
Downey, Hilary
1
Edvardsson, Bo
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Grönroos, Christian
1
Iacobucci, Dawn
1
Mende, Martin
1
Meuter, Matthew L.
1
Morgan, Felicia N.
1
Patrício, Lia
1
Schneider, Benjamin
1
Spanjol, Jelena
1
Voss, Christopher A.
1
Wangenheim, Florian von
1
Wünderlich, Nancy V.
1
Zeithaml, Valarie A.
1
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Journal of service research
3
Journal of service research : JSR
2
Journal of business research : JBR
1
Journal of service management
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
Operations management : a strategic approach
1
Services science : fundamentals, challenges and future developments
1
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1
Service branding
Ostrom, Amy L.
;
Iacobucci, Dawn
;
Morgan, Felicia N.
- In:
Kellogg on branding : the marketing faculty of the …
,
(pp. 186-200)
.
2005
Persistent link: https://www.econbiz.de/10003285391
Saved in:
2
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
3
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
4
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
5
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
6
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
7
The evolution and discovery of service science in business schools
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Services science : fundamentals, challenges and future …
,
(pp. 91-101)
.
2007
Persistent link: https://www.econbiz.de/10003605022
Saved in:
8
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
9
Technology infusion in service encounters
Bitner, Mary Jo
;
Brown, Stephen W.
;
Meuter, Matthew L.
- In:
Operations management : a strategic approach
,
(pp. 178-192)
.
2005
Persistent link: https://www.econbiz.de/10003120166
Saved in:
10
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
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