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Service industry
Dienstleistung
25
Beziehungsmarketing
17
Relationship marketing
16
Consumer behaviour
14
Konsumentenverhalten
14
Marketing
14
Dienstleistungsqualität
13
Service quality
13
Services
11
Dienstleistungsmarketing
10
Dienstleistungssektor
10
Services marketing
9
Customer satisfaction
8
Kundenzufriedenheit
8
Customer service
5
Kundenservice
5
Innovation
4
transformative service research
4
Brand management
3
Health care
3
Markenführung
3
Aufsatzsammlung
2
Brand
2
Customer retention
2
Forschung
2
Gesundheitsversorgung
2
Innovation adoption
2
Innovationsakzeptanz
2
Interdisciplinary research
2
Interdisziplinäre Forschung
2
Kundenbindung
2
Markenartikel
2
Nachhaltige Entwicklung
2
Research
2
Sustainable development
2
Technischer Fortschritt
2
Technological change
2
machine learning
2
service research priorities
2
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3
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1
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10
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7
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7
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2
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2
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English
10
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Ostrom, Amy L.
6
Bitner, Mary Jo
4
Anderson, Laurel
2
Bowen, David E.
2
Brown, Stephen Walter
2
Field, Joy M.
2
Fisk, Raymond P.
2
Fotheringham, Darima
2
Gustafsson, Anders
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Parasuraman, A.
2
Subramony, Mahesh
2
Azzari, Courtney Nations
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Brown, Stephen W.
1
Chase, Richard B.
1
Corus, Canan
1
Downey, Hilary
1
Edvardsson, Bo
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Grönroos, Christian
1
Iacobucci, Dawn
1
Mende, Martin
1
Meuter, Matthew L.
1
Morgan, Felicia N.
1
Patrício, Lia
1
Schneider, Benjamin
1
Spanjol, Jelena
1
Voss, Christopher A.
1
Wangenheim, Florian von
1
Wünderlich, Nancy V.
1
Zeithaml, Valarie A.
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Journal of service research
3
Journal of service research : JSR
2
Journal of business research : JBR
1
Journal of service management
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
Operations management : a strategic approach
1
Services science : fundamentals, challenges and future developments
1
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1
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
2
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
3
Service branding
Ostrom, Amy L.
;
Iacobucci, Dawn
;
Morgan, Felicia N.
- In:
Kellogg on branding : the marketing faculty of the …
,
(pp. 186-200)
.
2005
Persistent link: https://www.econbiz.de/10003285391
Saved in:
4
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
5
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
6
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
7
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
8
The evolution and discovery of service science in business schools
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Services science : fundamentals, challenges and future …
,
(pp. 91-101)
.
2007
Persistent link: https://www.econbiz.de/10003605022
Saved in:
9
Technology infusion in service encounters
Bitner, Mary Jo
;
Brown, Stephen W.
;
Meuter, Matthew L.
- In:
Operations management : a strategic approach
,
(pp. 178-192)
.
2005
Persistent link: https://www.econbiz.de/10003120166
Saved in:
10
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
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