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~subject:"Service industry"
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Service industry
Consumer behaviour
83,891
Konsumentenverhalten
81,442
Relationship marketing
26,465
Beziehungsmarketing
25,790
Service quality
21,822
Dienstleistungsqualität
21,071
Theorie
14,154
Theory
13,937
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12,476
Customer satisfaction
11,005
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10,609
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9,313
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9,143
Deutschland
8,924
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8,603
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8,507
USA
8,492
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8,473
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8,431
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8,337
United States
8,145
Brand image
7,209
Markenimage
7,163
Online-Handel
6,275
Online retailing
6,258
Social Web
6,071
Social web
6,068
Online-Marketing
5,352
Internet marketing
5,328
Electronic Commerce
4,996
Einzelhandel
4,945
Retail trade
4,894
E-commerce
4,847
Brand
4,550
Markenartikel
4,535
Emotion
4,525
Arbeitszufriedenheit
4,416
Job satisfaction
4,408
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4,302
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Gallouj, Fai͏̈z
41
Mattoo, Aaditya
39
Corsten, Hans
33
Rubalcaba-Bermejo, Luis
29
Daniels, Peter W.
27
Cuadrado Roura, Juan R.
26
Miles, Ian D.
25
Djellal, Faridah
24
Kaiser, Ulrich
24
Talib, Faisal
24
Edvardsson, Bo
22
Rahman, Zillur
22
Bruhn, Manfred
21
Hoekman, Bernard M.
21
Wirtz, Jochen
21
Ghani, Ejaz
19
Gössinger, Ralf
19
Kowalkowski, Christian
19
Morikawa, Masayuki
19
Philippe, Jean
19
Audretsch, David B.
18
Witell, Lars
18
Bosch, Gerhard
17
Shepherd, Ben
17
Falk, Martin
16
Savona, Maria
16
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Léo, Pierre-Yves
15
Qureshi, M. N.
15
Gornig, Martin
14
Gupta, Poonam
14
Görg, Holger
14
Peters, Bettina
14
Petit, Pascal
14
Büttgen, Marion
13
Foster-McGregor, Neil
13
Gebauer, Heiko
13
Hipp, Christiane
13
Mesch, Michael
13
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OECD
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National Bureau of Economic Research
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UNCTAD
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Europäische Kommission
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Edward Elgar Publishing
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World Bank
13
USA / Bureau of the Census
12
Springer Fachmedien Wiesbaden
11
Zentrum für Europäische Wirtschaftsforschung
10
Asian Development Bank
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Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
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International Trade Centre
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Organisation for Economic Co-operation and Development
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Österreichisches Institut für Wirtschaftsforschung
8
Allgemeines Treuunternehmen
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Centre on Transnational Corporations
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Deutsches Institut für Wirtschaftsforschung
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IGI Global
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Frankreich / Commissariat Général du Plan
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Institut national de la statistique et des études économiques <Frankreich>
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World Trade Organization
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Deutschland / Statistisches Bundesamt
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Fraunhofer-Institut für Systemtechnik und Innovationsforschung
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Friedrich-Ebert-Stiftung
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Instytut Ekonomiky <Kiew>
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Macau / Direcção dos Serviços de Estatística e Censos
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Philippinen / National Statistics Office
5
Singapur / Department of Statistics
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
4
HLT-Gesellschaft für Forschung, Planung, Entwicklung <Wiesbaden>
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Istituto Nazionale di Statistica
4
Italien / Consiglio nazionale dell'economia e del lavoro
4
Nomos Verlagsgesellschaft
4
Steria Mummert Consulting AG
4
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The service industries journal
270
Journal of business research : JBR
95
The journal of services marketing
85
International journal of production economics
61
Journal of service management
59
SpringerLink / Bücher
58
Service business
57
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of hospitality management
37
NBER working paper series
36
The journal of business & industrial marketing
34
Discussion paper
33
International journal of services and operations management
33
Regional studies
33
Working paper
33
European journal of operational research : EJOR
31
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
26
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
International journal of services and operations management : IJSOM
25
NBER Working Paper
25
The international journal of human resource management
25
Economics of innovation and new technology
24
International journal of production research
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Springer eBook Collection
22
Working paper / National Bureau of Economic Research, Inc.
22
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ECONIS (ZBW)
11,407
Other ZBW resources
25
RePEc
18
ArchiDok
17
EconStor
3
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11,470
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1
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
2
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
3
Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee
;
Lotz, Sherry
- In:
The journal of consumer marketing
33
(
2016
)
7
,
pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
Saved in:
4
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
5
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
6
Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Nicholls, Richard
-
2005
Persistent link: https://www.econbiz.de/10003224823
Saved in:
7
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
8
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
9
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
10
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
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