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~subject:"Service industry"
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Service productivity, satisfac...
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Service industry
Deutschland
456,060
Germany
239,261
Produktivität
51,542
Unternehmenserfolg
50,341
Firm performance
49,594
Productivity
49,008
Theorie
34,327
Theory
33,144
Schätzung
23,121
USA
22,853
Service quality
21,814
Dienstleistungsqualität
21,063
Estimation
20,934
United States
20,126
Großbritannien
15,997
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Innovation
13,835
Job satisfaction
13,806
United Kingdom
13,554
Arbeitszufriedenheit
13,097
EU-Staaten
12,999
Industrie
12,710
Dienstleistungssektor
12,473
Recht
12,433
EU countries
12,390
KMU
12,223
SME
12,099
Frankreich
11,920
Welt
11,442
Consumer behaviour
11,305
Deutschland <Bundesrepublik>
11,257
Konsumentenverhalten
11,216
World
10,809
Manufacturing industries
10,569
Wirtschaftswachstum
10,370
Bank
10,010
Relationship marketing
9,670
Beziehungsmarketing
9,644
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Gallouj, Fai͏̈z
41
Mattoo, Aaditya
39
Corsten, Hans
33
Rubalcaba-Bermejo, Luis
29
Daniels, Peter W.
27
Cuadrado Roura, Juan R.
26
Miles, Ian D.
25
Djellal, Faridah
24
Kaiser, Ulrich
24
Talib, Faisal
24
Edvardsson, Bo
22
Rahman, Zillur
22
Bruhn, Manfred
21
Hoekman, Bernard M.
21
Wirtz, Jochen
21
Ghani, Ejaz
19
Gössinger, Ralf
19
Kowalkowski, Christian
19
Morikawa, Masayuki
19
Philippe, Jean
19
Audretsch, David B.
18
Witell, Lars
18
Bosch, Gerhard
17
Shepherd, Ben
17
Falk, Martin
16
Savona, Maria
16
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Léo, Pierre-Yves
15
Qureshi, M. N.
15
Gornig, Martin
14
Gupta, Poonam
14
Görg, Holger
14
Peters, Bettina
14
Petit, Pascal
14
Büttgen, Marion
13
Foster-McGregor, Neil
13
Gebauer, Heiko
13
Hipp, Christiane
13
Mesch, Michael
13
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OECD
37
National Bureau of Economic Research
36
UNCTAD
26
Europäische Kommission / Statistisches Amt
20
Europäische Kommission
14
Edward Elgar Publishing
13
World Bank
13
USA / Bureau of the Census
12
Springer Fachmedien Wiesbaden
11
Zentrum für Europäische Wirtschaftsforschung
10
Asian Development Bank
9
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
9
International Trade Centre
8
Organisation for Economic Co-operation and Development
8
Österreichisches Institut für Wirtschaftsforschung
8
Allgemeines Treuunternehmen
7
Centre on Transnational Corporations
7
Deutsches Institut für Wirtschaftsforschung
7
IGI Global
7
Frankreich / Commissariat Général du Plan
6
Institut national de la statistique et des études économiques <Frankreich>
6
World Trade Organization
6
Deutschland / Statistisches Bundesamt
5
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
5
Friedrich-Ebert-Stiftung
5
Instytut Ekonomiky <Kiew>
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Singapur / Department of Statistics
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
4
HLT-Gesellschaft für Forschung, Planung, Entwicklung <Wiesbaden>
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Istituto Nazionale di Statistica
4
Italien / Consiglio nazionale dell'economia e del lavoro
4
Nomos Verlagsgesellschaft
4
Steria Mummert Consulting AG
4
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Published in...
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The service industries journal
270
Journal of business research : JBR
95
The journal of services marketing
85
International journal of production economics
61
Journal of service management
59
Service business
58
SpringerLink / Bücher
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of hospitality management
37
NBER working paper series
36
The journal of business & industrial marketing
34
Discussion paper
33
International journal of services and operations management
33
Regional studies
33
Working paper
33
European journal of operational research : EJOR
31
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Research policy : policy, management and economic studies of science, technology and innovation
27
Services marketing quarterly
27
ZEW discussion papers
26
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
International journal of services and operations management : IJSOM
25
NBER Working Paper
25
The international journal of human resource management
25
Economics of innovation and new technology
24
International journal of production research
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Springer eBook Collection
22
Working paper / National Bureau of Economic Research, Inc.
22
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Source
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ECONIS (ZBW)
11,404
Other ZBW resources
25
RePEc
18
ArchiDok
17
EconStor
3
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10
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11,467
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1
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
2
In pursuit of service
productivity
and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
5
Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen
;
Wang, Dan
;
Prajogo, Daniel
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
Saved in:
6
New realities in services : challenges and opportunities
Mandal, Pratap Chandra
- In:
International journal of services and operations …
39
(
2021
)
3
,
pp. 438-450
Persistent link: https://www.econbiz.de/10012595483
Saved in:
7
Customer satisfaction in IT Professional Services research
Motogna, Mircea
- In:
Development, Growth and Finance of Organizations from …
,
(pp. 75-99)
.
2017
Persistent link: https://www.econbiz.de/10012221087
Saved in:
8
Front- and back-end employee satisfaction during service transition
Karatzas, Antonios
;
Papadopoulos, Georgios
; …
- In:
International journal of operations & production management
43
(
2023
)
7
,
pp. 1121-1147
Persistent link: https://www.econbiz.de/10014311859
Saved in:
9
An empirical study of the role of technological acceptance model on retail service industry using a moderation effect
Khaled, Amgad S. D.
;
Ahmed, Salma
- In:
International journal of services and operations …
45
(
2023
)
2
,
pp. 232-246
Persistent link: https://www.econbiz.de/10014311982
Saved in:
10
Service production in high captivity service firms
Ergene, Erim
;
Skaggs, Bruce
;
Echeveste, Inigo
- In:
Service business
15
(
2021
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
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