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Should captive sardines be compensated? : serving customers in a confined zone

Chen, Rachel R.; Gerstner, Eitan; Yang, Yinghui - In: Marketing science : the marketing journal of the … 28 (2009) 3, pp. 599-608

Persistent link: https://www.econbiz.de/10003868077

Essays on market structure, competition and consumer behavior

Dick, Astrid A. - 2002

Persistent link: https://www.econbiz.de/10001742585

Failure : perspectives and prospects in marketing and consumption theory

Kjeldgaard, Dannie; Nøjgaard, Mikkel; Hartmann, … - In: Marketing theory 21 (2021) 2, pp. 277-286

Persistent link: https://www.econbiz.de/10012520610

Measuring customer experience in service : a systematic review

Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798

Persistent link: https://www.econbiz.de/10012205844

Dienstleistungsqualität im Handel

Deppisch, Carl Georg - 1997

Persistent link: https://www.econbiz.de/10000959692

Measuring service quality : the opinion of Europeans about utilities

Ferrari, Pieralda A. (contributor); … - 2008

This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

Persistent link: https://www.econbiz.de/10003715378

Acomparison of human elements and nonhuman elements in private health care settings : customers' perceptions and expectations

Mohd Suki, Norazah; Lian, Jennifer Chiam Chwee; … - In: Journal of hospital marketing & public relations 19 (2009) 2, pp. 113-128

Persistent link: https://www.econbiz.de/10003872573

Measuring the importance of attributes in logistics research

Garver, Michael S.; Williams, Zachery; LeMay, Stephen A. - In: The international journal of logistics management 21 (2010) 1, pp. 22-44

Persistent link: https://www.econbiz.de/10003996704

Flight delays and passenger preferences : an axiomatic approach

Bishop, John A.; Rupp, Nicholas G.; Zheng, Buhong - In: Southern economic journal 77 (2011) 3, pp. 543-556

Persistent link: https://www.econbiz.de/10009154966

Linking the hierarchical service quality model to customer satisfaction and loyalty

Leisen Pollack, Birgit - In: The journal of services marketing 23 (2009) 1, pp. 42-50

Persistent link: https://www.econbiz.de/10009525774

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