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Examining the relationship between internal service quality aand its dimensions, and internal customer satisfaction

Jun, Minjoon; Cai, Shaohan - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 205-223

Persistent link: https://www.econbiz.de/10003957191

The key determinants of Internet banking service quality: a content analysis

Jun, Minjoon; Cai, Shaohan - In: International Journal of Bank Marketing 19 (2001) 7, pp. 276-291

Focuses on the issues associated with Internet banking service quality. Customer anecdotes of critical incidents in Internet banking were content‐analyzed. Identified a total of 17 dimensions of Internet banking service quality, which can be classified into three broad categories – customer...

Persistent link: https://www.econbiz.de/10014759743

Measuring consumer perceptions of online shopping convenience

Jiang, Ling; Yang, Zhilin; Jun, Minjoon - In: Journal of service management 24 (2013) 2, pp. 191-214

Persistent link: https://www.econbiz.de/10009742798

Consumer perception of e-service quality : from Internet purchaser and non-purchaser perspectives

Yang, Zhilin; Jun, Minjoon - In: Journal of business strategies 25 (2008) 2, pp. 59-84

Persistent link: https://www.econbiz.de/10003814245

Examining the key dimensions of mobile banking service quality : an exploratory study

Jun, Minjoon; Palacios, Sergio - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 307-326

Persistent link: https://www.econbiz.de/10011593725

An exploration of online shopping convenience dimensions and their associations with customer satisfaction

Palacios, Sergio; Jun, Minjoon - In: International journal of electronic marketing and … 11 (2020) 1, pp. 24-49

Persistent link: https://www.econbiz.de/10012199568

M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study

Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191

Persistent link: https://www.econbiz.de/10013535631

Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?

Jiang, Ling; Jun, Minjoon; Yang, Zhilin - In: Service business 10 (2016) 2, pp. 301-317

Persistent link: https://www.econbiz.de/10011722302

Examining the key dimensions of mobile banking service quality: an exploratory study

Jun, Minjoon; Palacios, Sergio - In: International Journal of Bank Marketing 34 (2016) 3, pp. 307-326

Purpose – The purpose of this paper is to identify the key dimensions of mobile banking (m-banking) service quality. Design/methodology/approach – The authors employ the critical incident technique to unveil the key dimensions of m-banking service quality as perceived by m-banking customers,...

Persistent link: https://www.econbiz.de/10014760549