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Customers' judgment of the customer service in appliance sales departments in an emerging economy

Gothan, Alida; Erasmus, Alet C. - In: International journal of consumer studies 32 (2008) 6, pp. 639-647

Persistent link: https://www.econbiz.de/10003781892

Incentives, effectiveness, and welfare impact of information supply about product quality

Xiao, Mo - 2003

Persistent link: https://www.econbiz.de/10003379204

The Effect of Information on Product Quality : Evidence from Restaurant Hygiene Grade Cards

Jin, Ginger Zhe; Leslie, Phillip - 2002

This study examines the effect of an increase in product quality information to consumers on firms' choices of product quality. In 1998, Los Angeles County introduced hygiene quality grade cards to be displayed in restaurant windows. We show that the grade cards cause (i) restaurant health...

Persistent link: https://www.econbiz.de/10014033503

Product information failures on websites and their impact on mobile shopping behaviour

Amsl, Sarah; Watson, Iain; Teller, Christoph; Wood, Steve - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1135-1157

Persistent link: https://www.econbiz.de/10014484074

Presenting products on websites : the importance of information quality criteria for online shoppers

Amsl, Sarah; Watson, Iain; Teller, Christoph; Wood, Steve - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1213-1238