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~subject:"Service quality"
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Service quality
Consumer behaviour
83,857
Konsumentenverhalten
81,408
Relationship marketing
26,458
Beziehungsmarketing
25,783
Theorie
11,922
Theory
11,749
Brand management
8,317
Markenführung
8,274
Customer satisfaction
8,155
Kundenzufriedenheit
7,958
Brand image
7,109
Markenimage
7,066
Deutschland
6,514
Online-Handel
6,393
Online retailing
6,376
Dienstleistungsqualität
6,261
Germany
6,154
Social Web
5,911
Social web
5,908
USA
5,892
United States
5,620
Online-Marketing
5,497
Internet marketing
5,462
Einzelhandel
5,193
Retail trade
5,139
Electronic Commerce
5,076
Vertriebsweg
4,957
Distribution channel
4,953
E-commerce
4,878
Brand
4,565
Markenartikel
4,555
Marketingmanagement
4,316
Marketing management
4,286
Werbewirkung
3,859
Advertising effects
3,819
Verbraucherverhalten
3,595
Emotion
3,543
Experiment
3,514
Advertising
3,301
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3,090
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1,014
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5,440
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872
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5,126
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24
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conceptual-paper
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Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Bruhn, Manfred
20
Prybutok, Victor R.
16
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Hyun, Sunghyup Sean
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Qu, Hailin
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Quach, Sara
11
Wong, IpKin Anthony
11
Miao, Li
10
Voorhees, Clay M.
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Kim, Woo Gon
9
Marimon, Frederic
9
Park, Jungkun
9
Schumann, Jan Hendrik
9
Su, LuJun
9
Torres, Edwin N.
9
Van Vaerenbergh, Yves
9
Xu, Xun
9
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
270
International journal of hospitality management
259
Journal of business research : JBR
156
The journal of services marketing
145
The service industries journal
109
International journal of contemporary hospitality management
96
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
81
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
76
Journal of service research : JSR
67
Service business
59
Cogent business & management
54
Journal of service management
50
Tourism management : research, policies, practice
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Asia Pacific journal of marketing and logistics
40
International journal of quality and service sciences
40
Journal of air transport management
39
Journal of service research
39
The TQM journal : the international review of organizational improvement
38
International journal of services, economics and management
37
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
32
Journal of the Academy of Marketing Science
31
Journal of Services Marketing
30
Psychology & marketing
30
European journal of marketing : EJM
28
International journal of services and operations management : IJSOM
28
Journal of retailing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of electronic marketing and retailing : IJEMR
27
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of hospitality and tourism insights
27
Marketing intelligence & planning
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
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Source
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ECONIS (ZBW)
6,246
Other ZBW resources
65
BASE
1
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1
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1
Customer heterogeneity in the development of e-loyalty
Chocarro, Raquel
;
Cortiñas, Monica
;
Villanueva, Maria Luisa
- In:
Journal of research in interactive marketing : …
9
(
2015
)
3
,
pp. 190-213
Persistent link: https://www.econbiz.de/10011418526
Saved in:
2
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
3
The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services
Sousa, Rui
- In:
International journal of quality & reliability management
29
(
2012
)
9
,
pp. 1019-1037
Persistent link: https://www.econbiz.de/10009667796
Saved in:
4
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
5
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
6
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
7
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
8
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
9
How does customer recognition affect service provision?
Li, Jiaoyang
;
Zhang, Jianqiang
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 900-914
Persistent link: https://www.econbiz.de/10013191809
Saved in:
10
Service quality in social media communication of NPOs : the moderating effect of channel choice
Gartner, Johannes
;
Fink, Matthias
;
Floh, Arne
;
Eggers, …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 579-587
Persistent link: https://www.econbiz.de/10012665737
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