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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,200
Consumer behaviour
78,767
Panel
18,710
Panel study
17,755
Theorie
13,025
Theory
12,680
Motivation
9,349
Beziehungsmarketing
8,839
Relationship marketing
8,828
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7,880
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7,868
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7,583
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7,386
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7,383
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6,836
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6,556
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6,532
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6,005
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5,674
Kundenzufriedenheit
5,521
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5,519
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5,435
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5,421
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4,977
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4,853
Social Web
4,792
Social web
4,789
Online-Marketing
4,421
Internet marketing
4,397
Dienstleistungsqualität
4,364
Brand
4,226
Markenartikel
4,221
Einzelhandel
4,129
Retail trade
4,048
Experiment
3,991
Electronic Commerce
3,584
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3,576
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
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Lee, Seonjeong
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Liu, Chih-Hsing
7
Lu, Lu
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National Bureau of Economic Research
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Foundation for the Improvement of Living and Working Conditions
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Journal of retailing and consumer services
232
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
77
The service industries journal
66
Journal of travel and tourism marketing
65
Services marketing quarterly
64
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
38
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
Journal of air transport management
30
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
28
International journal of services and operations management
26
Journal of service research
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
4,361
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1
Narratives and metaphors in service development
Helkkula, Anu
;
Pihlström, Minna
- In:
Qualitative market research : an international journal
13
(
2010
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10008688962
Saved in:
2
Internet banking : an empirical study of adoption rates among Midwest community banks
Hosein, Nasim Z.
- In:
Journal of business & economics research
7
(
2009
)
11
,
pp. 51-72
Persistent link: https://www.econbiz.de/10003912695
Saved in:
3
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
4
Factors affecting international event visitors' behavioral intentions : the moderating role of attachment avoidance
Kim, Myung-Ja
;
Lee, Choong-Ki
;
Petrick, James F.
;
Hahn, …
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1027-1042
Persistent link: https://www.econbiz.de/10011941836
Saved in:
5
Gamification in a servicescape context : a conceptual framework
Helmefalk, Miralem
;
Marcusson, Leif
- In:
International journal of internet marketing and …
13
(
2019
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012105496
Saved in:
6
The influence of music on self-paced fitness consumers' perceived motivational qualities and optimal level of emotional state and satisfaction with exercise experience
Williams, Antonio S.
;
Park, Byungik
;
Pedersen, Zack P.
- In:
International journal of sport management and marketing …
23
(
2023
)
4
,
pp. 310-326
Persistent link: https://www.econbiz.de/10014311074
Saved in:
7
Service gratuities and tipping : a motivational framework
Lynn, Michael
- In:
Journal of economic psychology : research in economic …
46
(
2015
),
pp. 74-88
Persistent link: https://www.econbiz.de/10011413157
Saved in:
8
Psychological factors affecting the behavioral intention of the tourist visiting Southeastern Anatolia
Çelik, Sedat
;
Dedeoğlu, Bekir Bora
- In:
Journal of hospitality and tourism insights
2
(
2019
)
4
,
pp. 425-450
Persistent link: https://www.econbiz.de/10012131615
Saved in:
9
Servicescape irritants and customer satisfaction : the moderating role of shopping motives and involvement
Démoulin, Nathalie
;
Willems, Kim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 295-306
Persistent link: https://www.econbiz.de/10012105031
Saved in:
10
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
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