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~subject:"Service quality"
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Service quality
Schweiz
42,587
Switzerland
22,104
Dienstleistungsqualität
21,016
Financial services
12,664
Finanzdienstleistung
12,452
Customer satisfaction
6,567
Kundenzufriedenheit
6,362
Deutschland
6,274
Consumer behaviour
5,060
Konsumentenverhalten
4,970
Germany
4,715
Relationship marketing
4,427
Beziehungsmarketing
4,393
Theorie
3,716
Theory
3,644
Bank
3,561
USA
3,340
United States
3,026
Qualitätsmanagement
2,719
Wirtschaftsprüfung
2,703
Financial audit
2,686
Quality management
2,654
Risikomanagement
2,249
Risk management
2,190
EU-Staaten
2,172
Österreich
2,129
EU countries
2,119
Schätzung
2,110
Großbritannien
2,073
Financial sector
2,040
Krankenhaus
1,983
Finanzsektor
1,975
Estimation
1,968
Hospital
1,942
United Kingdom
1,914
Welt
1,804
Finanztechnologie
1,796
World
1,788
Financial technology
1,773
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8,366
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4,884
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14
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4
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518
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395
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Sammelwerk
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Fallstudie
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22
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German
1,345
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French
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Russian
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4
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1
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Siciliani, Luigi
73
Propper, Carol
53
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
Shahin, Arash
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Wirtz, Jochen
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
177
OECD
37
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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Published in...
All
International journal of hospitality management
436
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
140
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
International journal of quality and service sciences
118
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
Service business
107
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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Source
All
ECONIS (ZBW)
20,863
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
Lust und Frust in der Bankberatung : eine Testkaufstudie über die Qualität von Finanzberatungen in Deutschland und der
Schweiz
Schulte, Karsten
;
Prins, Stefanie
- In:
Planung & Analyse : Zeitschrift für Marktforschung und …
35
(
2007
)
6
,
pp. 65-68
Persistent link: https://www.econbiz.de/10003605123
Saved in:
2
Efficiency in private banking : evidence from
Switzerland
and Liechtenstein
Burgstaller, Johann
;
Cocca, Teodoro D.
- In:
Financial markets and portfolio management
25
(
2011
)
1
,
pp. 75-93
Persistent link: https://www.econbiz.de/10008989880
Saved in:
3
Service quality in the private banking business
Horn, Carsten
;
Rudolf, Markus
- In:
Financial markets and portfolio management
25
(
2011
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10009295468
Saved in:
4
Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand, India
Singh, Saurabh
;
Kamal, Raj
;
Kumar, Devendra
- In:
International journal of financial services management …
8
(
2015
)
2
,
pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
Saved in:
5
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
6
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
7
Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael
;
Kronsbein, Daniel
;
Willis, Richard
; …
- In:
International journal of production research
54
(
2016
)
11/12
,
pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
Saved in:
8
Price fluctuations and the use of Bitcoin : an empirical inquiry
Polasik, Michal
;
Piotrowska, Anna Iwona
;
Wisniewski, …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
1
,
pp. 9-49
Persistent link: https://www.econbiz.de/10011413575
Saved in:
9
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
10
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
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