Narrow search
Showing 1 - 6 of 6
Cover Image
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Cover Image
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Cover Image
The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Service business 15 (2021) 1, pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
Cover Image
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos; Belk, Russell W.; Belanche, Daniel - In: Journal of business research : JBR 175 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Cover Image
How smart should a service robot be?
Schepers, Jeroen; Belanche, Daniel; Casaló, Luis V.; … - In: Journal of service research 25 (2022) 4, pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Cover Image
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235
Persistent link: https://www.econbiz.de/10011300096