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~subject:"Service quality"
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Service quality
Consumer behaviour
83,602
Konsumentenverhalten
81,152
Relationship marketing
26,367
Beziehungsmarketing
25,692
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Theorie
13,504
Theory
13,272
Dienstleistungsqualität
8,722
Brand management
8,299
Markenführung
8,250
Brand image
7,182
Markenimage
7,131
Modellierung
6,509
Deutschland
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USA
6,187
Online-Handel
6,155
Online retailing
6,139
Germany
5,964
Social Web
5,942
Social web
5,939
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5,898
Scientific modelling
5,872
Online-Marketing
5,327
Internet marketing
5,305
Electronic Commerce
4,784
Einzelhandel
4,731
Retail trade
4,684
E-commerce
4,615
Brand
4,513
Markenartikel
4,500
Marketingmanagement
4,002
Marketing management
3,982
Emotion
3,789
Werbewirkung
3,730
Advertising effects
3,690
Experiment
3,630
Verbraucherverhalten
3,597
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3,335
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Han, Heesup
39
Mattila, Anna S.
34
Prentice, Catherine
27
Usman, Osly
27
McColl-Kennedy, Janet R.
26
Prybutok, Victor R.
25
Sharma, Piyush
24
Bruhn, Manfred
20
Wong, IpKin Anthony
18
Balaji, M. S.
17
Edvardsson, Bo
17
Jang, Soocheong
16
Patterson, Paul G.
16
Shahin, Arash
16
Gustafsson, Anders
15
Klaus, Philipp
15
Gong, Taeshik
14
Hyun, Sunghyup Sean
14
Line, Nathaniel D.
14
Sparks, Beverley
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Gil Saura, Irene
13
Marimon, Frederic
13
Sreejesh, S.
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Qu, Hailin
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Amin, Muslim
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Hsu, Cathy H. C.
11
Park, Jungkun
11
Propper, Carol
11
Quach, Sara
11
Ringle, Christian M.
11
Roy, Sanjit
11
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National Bureau of Economic Research
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
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Published in...
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International journal of hospitality management
330
Journal of retailing and consumer services
300
Journal of business research : JBR
201
The journal of services marketing
178
The service industries journal
157
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
149
International journal of contemporary hospitality management
121
Journal of hospitality marketing & management
121
Journal of travel and tourism marketing
107
Services marketing quarterly
106
Journal of service research : JSR
82
Service business
79
Journal of air transport management
78
Tourism management : research, policies, practice
78
International journal of quality and service sciences
70
The TQM journal : the international review of organizational improvement
70
Cogent business & management
67
International journal of services and operations management
65
Journal of service management
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
61
Total quality management & business excellence
60
International journal of quality & reliability management
58
Journal of Services Marketing
58
Managing service quality : MSQ ; an international journal
56
Asia Pacific journal of marketing and logistics
55
International journal of services, economics and management
54
International journal of productivity and quality management : IJPQM
53
The international journal of bank marketing : IJBM
50
International journal of services and operations management : IJSOM
49
Journal of the Academy of Marketing Science
44
Quality management journal : QMJ
44
Journal of service research
42
Journal of Asian finance, economics and business : JAFEB
40
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Psychology & marketing
36
Journal of hospitality and tourism insights
35
Marketing intelligence & planning
35
International journal of electronic marketing and retailing : IJEMR
33
International journal of business information systems : IJBIS
32
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ECONIS (ZBW)
8,703
Other ZBW resources
211
RePEc
20
EconStor
8
BASE
5
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1
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
2
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
3
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
4
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
5
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
6
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
7
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
8
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
9
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
10
Toward zero faults in passenger flights : a proposed framework
Barkai, Ofer
;
Harison, Elad
- In:
Review of business information systems
17
(
2013
)
3
,
pp. 109-116
Persistent link: https://www.econbiz.de/10009792575
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