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Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
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Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
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Qualitätsbasierte Serviceentwicklung : eine empirische Untersuchung
Contzen, Markus - 2002 - 1. Aufl
Persistent link: https://www.econbiz.de/10002045026
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Prozeßorientiertes Qualitätsmanagement in der Logistik : ein Beitrag zur Steigerung der Logistikqualität
Richard, Oliver - 1999
Persistent link: https://www.econbiz.de/10001410741
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Quality management for IT services : perspectives on business and process performance
Praeg, Claus-Peter (contributor); Spath, Dieter. (contributor) - 2011
1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...
Persistent link: https://www.econbiz.de/10011726945
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Evaluation factors in successful global selective outsourcing operations
Majanoja, Anne-Maarit; Linko, Linnéa; Leppänen, Ville - In: International journal of services technology and management 23 (2017) 5/6, pp. 528-549
Persistent link: https://www.econbiz.de/10011844636
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Managing process performance and quality for sustainability in the service organizations
Păunescu, Carmen - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 323-329
Persistent link: https://www.econbiz.de/10008666631
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User-oriented quality assessment of IT-supported healthcare processes : a position paper
Ammenwerth, Elske; Breu, Ruth; Paech, Barbara - In: Business Process Management Workshops : BPM 2009 …, (pp. 617-622). 2010
Persistent link: https://www.econbiz.de/10003954609