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~subject:"Service quality"
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Service quality
Relationship marketing
25,651
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Internet
21,864
Consumer behaviour
10,564
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Electronic Commerce
6,634
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18
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17
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13
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12
Gong, Taeshik
12
Balaji, M. S.
11
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11
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10
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1
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1
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Journal of retailing and consumer services
185
International journal of hospitality management
130
Journal of business research : JBR
109
The journal of services marketing
99
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
56
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
44
Service business
42
Journal of service management
38
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Cogent business & management
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
International journal of quality and service sciences
27
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
23
International journal of services and operations management
23
International journal of services and operations management : IJSOM
23
International journal of services, economics and management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
International journal of quality & reliability management
21
Journal of air transport management
21
Total quality management & business excellence
21
Journal of service theory and practice
20
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of hospitality and tourism insights
16
Journal of marketing
16
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ECONIS (ZBW)
4,163
Other ZBW resources
11
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1
Customer loyalty intentions in broadband
internet
services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 487-503
Persistent link: https://www.econbiz.de/10010212325
Saved in:
2
The determinants of customer interactions with
internet
-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
3
The impact of electronic service quality in creating customer value and loyalty
Sohail, M. Sadiq
;
Shaikh, Nassar M.
- In:
Journal for global business advancement : JGBA
2
(
2009
)
3
,
pp. 221-236
Persistent link: https://www.econbiz.de/10003904953
Saved in:
4
Internet
-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
5
The effect of perceived service quality on customer loyalty in
internet
service providers in Jordan
Obeidat, Bader Yousef
;
Sweis, Rateb J.
;
Zyod, Diana Shawqi
- In:
Journal of management research
4
(
2012
)
4
,
pp. 224-242
Persistent link: https://www.econbiz.de/10009727348
Saved in:
6
Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
Saved in:
7
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
8
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
9
Role of trust and customer loyalty in reducing perceived security risk in
internet
banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
10
Internet
service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
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