//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Seller-initiated relationship...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Relationship marketing
26,347
Beziehungsmarketing
25,672
Lieferantenmanagement
17,578
Supplier relationship management
17,535
Consumer behaviour
9,310
Konsumentenverhalten
9,278
Customer satisfaction
5,718
Kundenzufriedenheit
5,674
Supply chain
5,645
Lieferkette
5,640
Theorie
5,254
Theory
5,235
Dienstleistungsqualität
4,171
Deutschland
3,968
Germany
3,890
Business-to-business marketing
3,556
B-to-B-Marketing
3,498
Brand management
2,925
Markenführung
2,921
Electronic Commerce
2,795
E-commerce
2,689
Marketingmanagement
2,404
Marketing management
2,377
Social Web
2,203
Social web
2,202
Brand image
2,019
Markenimage
2,015
Vertrauen
1,969
Confidence
1,958
USA
1,935
United States
1,914
Einzelhandel
1,888
Retail trade
1,873
Unternehmensnetzwerk
1,810
Business network
1,808
Online-Marketing
1,732
Internet marketing
1,705
Innovation
1,639
Customer integration
1,637
more ...
less ...
Online availability
All
Undetermined
1,995
Free
634
Type of publication
All
Article
3,587
Book / Working Paper
594
Other
2
Type of publication (narrower categories)
All
Article in journal
3,358
Aufsatz in Zeitschrift
3,358
Aufsatz im Buch
206
Book section
206
Hochschulschrift
111
Thesis
92
Graue Literatur
83
Non-commercial literature
83
Arbeitspapier
53
Working Paper
53
Collection of articles of several authors
32
Sammelwerk
32
Conference paper
26
Konferenzbeitrag
26
Case study
25
Fallstudie
25
Bibliografie enthalten
24
Bibliography included
24
Aufsatzsammlung
19
research-article
15
Lehrbuch
7
Textbook
7
Guidebook
6
Ratgeber
6
Reprint
6
Konferenzschrift
5
conceptual-paper
4
Collection of articles written by one author
3
Conference proceedings
3
Sammlung
3
Bibliografie
2
Fallstudiensammlung
2
Forschungsbericht
2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
more ...
less ...
Language
All
English
3,897
German
282
Undetermined
3
French
2
Italian
1
Dutch
1
Swedish
1
more ...
less ...
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Edvardsson, Bo
9
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Stauss, Bernd
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Sharma, Piyush
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Tsoukatos, Evangelos
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Akroush, Mamoun N.
6
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bilgihan, Anil
6
more ...
less ...
Institution
All
Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
132
Journal of business research : JBR
110
The journal of services marketing
99
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
54
Services marketing quarterly
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
46
Service business
45
Journal of travel and tourism marketing
43
Journal of service management
42
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of service research
33
Tourism management : research, policies, practice
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
27
International journal of quality and service sciences
25
Marketing intelligence & planning
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of services and operations management
24
Journal of the Academy of Marketing Science
23
International journal of services and operations management : IJSOM
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of services, economics and management
20
Journal of service theory and practice
19
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
The journal of business & industrial marketing
18
European journal of marketing : EJM
17
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of marketing
17
more ...
less ...
Source
All
ECONIS (ZBW)
4,159
Other ZBW resources
21
BASE
3
Showing
1
-
10
of
4,183
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
2
Familiarity breeds contempt : perceived service and sales complacency in business-to-business relationships
Friend, Scott B.
;
Johnson, Jeff S.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10011690133
Saved in:
3
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
Saved in:
4
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
5
Exploring service quality dimensions in B2b e-marketplaces
Soledad, Janita, M.
;
Javier, Miranda, F.
- In:
Journal of electronic commerce research : JECR
14
(
2013
)
4
,
pp. 363-386
Persistent link: https://www.econbiz.de/10010232541
Saved in:
6
Organizational processes for B2B services IMC data quality
Zahay, Debra L.
;
Peltier, James
;
Krishen, Anjala S.
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10010252752
Saved in:
7
The Influence of service orientation on B2B e-service capabilities : an empirical investigation
Oliveira, Pedro
;
Roth, Aleda V.
- In:
Production and operations management : an international …
21
(
2012
)
3
,
pp. 423-443
Persistent link: https://www.econbiz.de/10009560502
Saved in:
8
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
9
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
10
Technology readiness in a B2B online retail context : an examination of antecedents and outcomes
Vize, Róisín
;
Coughlan, Joseph
;
Kennedy, Aileen
; …
- In:
Industrial marketing management : the international …
42
(
2013
)
6
,
pp. 909-918
Persistent link: https://www.econbiz.de/10010211252
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->