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Service quality
Konsumentenverhalten
79,110
Consumer behaviour
78,677
Theorie
9,174
Theory
9,008
Beziehungsmarketing
8,820
Relationship marketing
8,807
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7,427
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7,424
Markenimage
6,539
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6,515
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5,435
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5,422
Kundenzufriedenheit
5,381
Customer satisfaction
5,379
USA
4,743
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4,566
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4,564
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4,549
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4,394
Internet marketing
4,368
Einzelhandel
4,290
Dienstleistungsqualität
4,263
Brand
4,235
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4,233
Retail trade
4,200
Deutschland
4,051
Germany
3,742
Werbewirkung
3,648
Advertising effects
3,607
Verbraucherverhalten
3,558
Electronic Commerce
3,528
E-commerce
3,417
Experiment
3,311
Emotion
3,157
Werbung
3,022
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2,840
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
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Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
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Grewal, Dhruv
7
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Lu, Lu
7
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
194
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
37
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail & distribution management
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
4,260
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1
Cultural metaphors : enhancing consumer pleasure in ethnic servicescapes
Elliot, Esi A.
;
Cherian, Joseph A.
;
Casakin, Hernan
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1004-1012
Persistent link: https://www.econbiz.de/10009755377
Saved in:
2
The restorative potential of shopping malls
Rosenbaum, Mark S.
;
Otalora, Mauricio Losada
;
Ramírez, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 157-165
Persistent link: https://www.econbiz.de/10011528600
Saved in:
3
Adoption of in-store mobile payment : are perceived risk and convenience the only drivers?
Kerviler, Gwarlann de
;
Demoulin, Nathalie T. M.
;
Zidda, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 334-344
Persistent link: https://www.econbiz.de/10011528740
Saved in:
4
Drivers of customer loyalty in South African retail stores
Mafini, Chengedzai
;
Dhurup, Manilall Roy
- In:
The journal of applied business research
31
(
2015
)
4
,
pp. 1295-1310
Persistent link: https://www.econbiz.de/10011350591
Saved in:
5
Servicescape irritants and customer satisfaction : the moderating role of shopping motives and involvement
Démoulin, Nathalie
;
Willems, Kim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 295-306
Persistent link: https://www.econbiz.de/10012105031
Saved in:
6
Gamification in a servicescape context : a conceptual framework
Helmefalk, Miralem
;
Marcusson, Leif
- In:
International journal of internet marketing and …
13
(
2019
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012105496
Saved in:
7
An evaluation of in-store services to enhance customer satisfaction
Kotni, V. V. Devi Prasad
- In:
The IUP journal of marketing management : IJMM
15
(
2016
)
3
,
pp. 7-36
Persistent link: https://www.econbiz.de/10011550670
Saved in:
8
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
9
The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S.
- In:
Journal of euromarketing
23
(
2014
)
4
,
pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
Saved in:
10
How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean
;
Oppewal, Harmen
;
Beverland, Michael
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
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