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~subject:"Service quality"
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Service quality
Hotel industry
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Hong Kong
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Consumer behaviour
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Law, Chun Hung Roberts
11
Law, Rob
6
Ye, Qiang
3
Zhang, Ziqiong
2
Ariza-Montes, Antonio
1
Bai, Billy
1
Chathoth, Prakash K.
1
Chong, Sookyup
1
Denizci Guillet, Basak
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Fang, Davis Ka Chio
1
Fong, Davis Ka Chio
1
Fong, Lawrence Hoc Nang
1
Guo, Xiaoshu
1
Han, Heesup
1
Hao, Jin-Xing
1
Hernández-Perlines, Felipe
1
Huang, Xiankai
1
Hung, Kam
1
Jiang, Nan
1
Lai, Michael T. H.
1
Lei, Simon
1
Li, Dechao
1
Li, Gang
1
Li, Hengyun
1
Li, Huiying
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Li, Leyan
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Li, Li
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Li, Nao
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Liang, Sai
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Lu, Qi
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International journal of hospitality management
8
Journal of travel and tourism marketing
5
International journal of contemporary hospitality management
1
Journal of electronic commerce research : JECR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
17
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1
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
2
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
3
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
4
Impact of hotel website quality on online booking intentions : eTrust as a mediator
Wang, Liang
;
Law, Chun Hung Roberts
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
47
(
2015
),
pp. 108-115
Persistent link: https://www.econbiz.de/10011312540
Saved in:
5
Managerial perceptions of information technology and their impact from a transaction cost perspective
Chathoth, Prakash K.
;
Law, Rob
- In:
Journal of travel and tourism marketing
28
(
2011
)
7/8
,
pp. 787-803
Persistent link: https://www.econbiz.de/10009411342
Saved in:
6
Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong
;
Zhang, Zili
;
Wang, Fan
;
Law, Rob
;
Li, Dechao
- In:
International journal of hospitality management
35
(
2013
),
pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
Saved in:
7
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
8
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
9
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
10
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
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