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~subject:"Service quality"
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Service quality
Innovation
75
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48
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46
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39
Services
35
Dienstleistung
34
Innovation management
33
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22
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21
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16
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16
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13
Dänemark
13
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13
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13
Theorie
13
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12
innovation
12
Consumer behaviour
11
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11
Konsumentenverhalten
11
Theory
11
services
11
Business and Management
10
Customer integration
10
Kundenintegration
10
Service innovation
10
Denmark
9
USA
9
United States
9
Dienstleistungsinnovation
8
Spain
8
Betriebliche Wertschöpfung
7
Dienstleistungshandel
7
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7
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7
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English
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Bitner, Mary Jo
5
Brown, Stephen Walter
4
Reynoso, Javier
4
Michel, Stefan
3
Brown, Stephen W.
2
Edvardsson, Bo
2
Rubalcaba-Bermejo, Luis
2
Sundbo, Jon
2
Bateson, John E. G.
1
Berry, Leonard L.
1
Bowen, David E.
1
Chase, Richard B.
1
Fisk, Raymond P.
1
Gallan, Andrew
1
Gallan, Andrew S.
1
Grönroos, Christian
1
Jarvis, Cheryl
1
Jarvis, Cheryl Burke
1
Jouny-Rivier, Elodie
1
Ladhari, Riadh
1
Meuter, Matthew L.
1
Morales Alvarez, Miguel
1
Parasuraman, A.
1
Schneider, Benjamin
1
Sepúlveda, César
1
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Journal of service management
2
Business horizons
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Electronic Services
1
European review of service economics and management
1
International journal of quality and service sciences
1
Internes Marketing : Integration der Kunden- und Mitarbeiterorientierung ; Grundlagen - Implementierung - Praxisbeispiele
1
Journal of the Academy of Marketing Science
1
Operations management : a strategic approach
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The journal of services marketing
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The service industries journal
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ECONIS (ZBW)
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1
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
2
Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 71-86)
.
2000
Persistent link: https://www.econbiz.de/10001470234
Saved in:
3
Service Recovery nach E-Servicefehlern
Michel, Stefan
- In:
Electronic Services
,
(pp. 321-340)
.
2002
Persistent link: https://www.econbiz.de/10001652826
Saved in:
4
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
5
Bridging service experiences and service innovation : a new model for understanding the future of services
Rubalcaba-Bermejo, Luis
- In:
European review of service economics and management
(
2018
)
2/6
,
pp. 17-49
Persistent link: https://www.econbiz.de/10012025656
Saved in:
6
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
7
Methodological implications in measuring internal service quality
Reynoso, Javier
- In:
Internes Marketing : Integration der Kunden- und …
,
(pp. 525-535)
.
1999
Persistent link: https://www.econbiz.de/10003252517
Saved in:
8
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
9
The service imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Saved in:
10
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
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