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~subject:"Service quality"
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Service quality
USA
327,567
United States
290,454
Konsumentenverhalten
78,590
Consumer behaviour
78,498
Theorie
55,610
Theory
54,942
Beziehungsmarketing
25,192
Relationship marketing
25,164
Messung
22,358
Measurement
21,655
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Brand management
8,484
Monetary policy
8,292
Kundenzufriedenheit
8,259
Vergleich
8,250
Customer satisfaction
8,248
Comparison
7,867
Dienstleistungsqualität
7,694
Kanada
7,604
Börsenkurs
7,463
Wirkungsanalyse
7,421
Share price
7,331
Impact assessment
7,215
Markenimage
7,151
Brand image
7,114
Canada
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Han, Heesup
37
Mattila, Anna S.
32
Bruhn, Manfred
27
Prentice, Catherine
25
Prybutok, Victor R.
24
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Hanushek, Eric Alan
20
Jang, Soocheong
15
Klaus, Philipp
15
Propper, Carol
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Staiger, Douglas
14
Edvardsson, Bo
13
Gruber, Jonathan
13
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Qu, Hailin
13
Rivkin, Steven G.
13
Gil Saura, Irene
12
Rebitzer, James B.
12
Sharma, Piyush
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Kane, Thomas J.
11
Park, Jungkun
11
Quach, Sara
11
Bauer, Hans H.
10
Falk, Tomas
10
Hammerschmidt, Maik
10
Marimon, Frederic
10
Miao, Li
10
Rockoff, Jonah E.
10
Voorhees, Clay M.
10
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Edward Elgar Publishing
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2
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
AOK-Bundesverband
1
American Society for Quality
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
CESifo GmbH
1
Cato Institute
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Department of Health, Education, and Welfare
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
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Escola de Pós-Graduação em Economia <Rio de Janeiro>
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Federal Reserve Bank of St. Louis
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Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
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Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Hochschulrektorenkonferenz
1
Industrial Relations Research Association
1
Institutet för Ekonomisk Forskning <Lund>
1
Institutet för Ekonomisk Forskning, Ekonomihögskolan
1
International Conference on Services Management <North Cyprus)>
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
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Journal of retailing and consumer services
275
International journal of hospitality management
249
Journal of business research : JBR
166
The journal of services marketing
151
The service industries journal
113
Working paper / National Bureau of Economic Research, Inc.
113
International journal of contemporary hospitality management
104
Journal of hospitality marketing & management
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
96
Journal of travel and tourism marketing
86
Services marketing quarterly
85
Journal of service research : JSR
71
Service business
64
Cogent business & management
54
Journal of air transport management
53
Journal of service management
52
Tourism management : research, policies, practice
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Managing service quality : MSQ ; an international journal
46
International journal of services and operations management
45
The TQM journal : the international review of organizational improvement
44
International journal of quality and service sciences
42
Asia Pacific journal of marketing and logistics
40
International journal of services, economics and management
39
Journal of service research
39
Quality management journal : QMJ
39
Total quality management & business excellence
39
The international journal of bank marketing : IJBM
38
International journal of productivity and quality management : IJPQM
35
Journal of strategic marketing
34
Journal of the Academy of Marketing Science
32
Industrial marketing management : the international journal for industrial and high-tech firms
31
Psychology & marketing
31
International journal of quality & reliability management
30
European journal of marketing : EJM
29
Health care management review : HCM review
29
Journal of retailing
28
Journal of Asian finance, economics and business : JAFEB
27
Marketing intelligence & planning
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
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ECONIS (ZBW)
7,665
BASE
2
RePEc
2
EconStor
1
Showing
1
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10
of
7,670
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date (newest first)
date (oldest first)
1
Monitoring, measuring and managing customer service
Goodman, Gary S
;
Goodman, Gary S.
-
2000
Persistent link: https://www.econbiz.de/10001449388
Saved in:
2
Measuring museum service quality in relationship to visitor membership : the case of a children's museum
Maher, Jill K.
;
Clark, John
;
Motley, Darlene Gambill
- In:
International journal of arts management
13
(
2010/11
)
2
,
pp. 29-42
Persistent link: https://www.econbiz.de/10008856924
Saved in:
3
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
4
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
5
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
6
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
7
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
8
Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
; …
- In:
Electronic commerce research
19
(
2019
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
Saved in:
9
Construction and validation of the customer participation scale
Chen, Sandy C.
;
Raab, Carola
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
Saved in:
10
Measurement
scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
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