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Service quality
Consumer behaviour
83,815
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81,365
Electronic Commerce
24,069
E-commerce
21,448
Social Web
20,859
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20,828
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7,798
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6,264
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6,215
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5,141
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14
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13
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12
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12
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12
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12
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11
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10
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9
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8
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8
Bauer, Hans H.
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Carlson, Jamie
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Journal of retailing and consumer services
244
International journal of hospitality management
221
Journal of business research : JBR
125
The journal of services marketing
111
Journal of hospitality marketing & management
83
International journal of contemporary hospitality management
81
The service industries journal
79
Journal of travel and tourism marketing
71
Services marketing quarterly
68
Cogent business & management
50
Journal of service research : JSR
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
43
Journal of service management
35
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
34
International journal of quality and service sciences
33
Journal of air transport management
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
30
Psychology & marketing
30
The international journal of bank marketing : IJBM
30
International journal of services and operations management
28
International journal of services, economics and management
28
Journal of retailing
28
The TQM journal : the international review of organizational improvement
28
Journal of strategic marketing
27
Total quality management & business excellence
26
Journal of internet commerce
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
International journal of quality & reliability management
23
International journal of services and operations management : IJSOM
23
Journal of the Academy of Marketing Science
23
Managing service quality : MSQ ; an international journal
23
International journal of business information systems : IJBIS
21
International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
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EconStor
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1
Investigating the role of customer brand engagement and relationship quality on brand loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
2
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
5
Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions
Lorenzo-Romero, Carlota
;
Constantinides, Efthymios
; …
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 76-105
Persistent link: https://www.econbiz.de/10010248483
Saved in:
6
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Determinants of online hotel booking intentions : website quality, social presence, affective commitment, and e-trust
Amin, Muslim
;
Ryu, Kisang
;
Cobanoglu, Cihan
;
Nizam, Ahmad
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 845-870
Persistent link: https://www.econbiz.de/10012649552
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8
The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online
Vrontis, Demetris
;
Massoud, Mazen
;
Dennaoui, Hassan
;
El …
- In:
Global business & economics review
26
(
2022
)
3
,
pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
Saved in:
9
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
10
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
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