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Guest editorial: The road back...
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Subject
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Service quality
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
42
Dienstleistungsqualität
40
Konsumentenverhalten
38
Customer experience
27
Customer satisfaction
27
Services
27
Dienstleistung
25
Kundenzufriedenheit
25
Dienstleistungssektor
23
Innovation
23
Service industry
23
Sweden
22
Schweden
21
Service-dominant logic
20
Service-Dominant Logic
18
Kundenintegration
17
Service innovation
17
Customer integration
16
Betriebliche Wertschöpfung
15
Value creation
15
Innovationsmanagement
12
Dienstleistungsinnovation
11
Customer service
10
Innovation management
10
Kundenservice
10
Nachhaltige Entwicklung
9
Sustainable development
9
Business services
8
Customer value
8
Dienstleistungsmanagement
8
Dienstleistungsmarketing
8
Kundenwert
8
Luxury goods
8
Luxusgüter
8
Service experience
8
Service management
8
Theorie
8
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Online availability
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Undetermined
16
Free
2
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Article
39
Book / Working Paper
1
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Article in journal
38
Aufsatz in Zeitschrift
38
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
1
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1
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1
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Language
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English
40
Author
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Edvardsson, Bo
24
Klaus, Philipp
16
Tronvoll, Bård
7
Friman, Margareta
3
Kuppelwieser, Volker
3
Pareigis, Jörg
3
Arsenovic, Jasenko
2
De Keyser, Arne
2
Enquist, Bo
2
Gebauer, Heiko
2
Manthiou, Aikaterini
2
McColl-Kennedy, Janet R.
2
Parasuraman, A.
2
Slåtten, Terje
2
Svari, Sander
2
Svensson, Göran
2
Walter, Ute
2
Xu, Yingzi
2
Andreassen, Tor Wallin
1
Bang, Nguyen
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bjurko, Margareta
1
Bowen, David E.
1
Brown, Stephen Walter
1
Buonamassa, Daniela
1
Chase, Richard B.
1
Colurcio, Maria
1
Echeverri, Per
1
Fisk, Raymond P.
1
Gorgoglione, Michele
1
Gruber, Thorsten
1
Grönroos, Christian
1
Guo, Lei
1
Gustafsson, Anders
1
Heinonen, Kristina
1
Hollebeek, Linda D.
1
Höykinpuro, Ritva
1
Imhof, Gustavo
1
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Institution
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QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
8
The journal of services marketing
7
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
3
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service research
2
The service industries journal
2
European journal of marketing
1
International journal of market research
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
40
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1
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40
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
3
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
4
The role of brands in a service-dominated world
Klaus, Philipp
;
Maklan, Stan
- In:
The journal of brand management : an international journal
15
(
2007/08
)
2
,
pp. 115-122
Persistent link: https://www.econbiz.de/10003611584
Saved in:
5
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
6
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
7
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
8
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
9
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
10
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
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