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What technology-enabled services do air travelers value? : investigating the role of technology readiness

Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 771-796

Persistent link: https://www.econbiz.de/10011746974

Exploring passenger preferences in airline service attributes : a note

Chen, Ching-fu; Wu, Tsai-fang - In: Journal of air transport management 15 (2009) 1, pp. 52-53

Persistent link: https://www.econbiz.de/10009523118

The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry

Nambukasa, Juliet - In: The TQM journal : the international review of … 25 (2013) 5, pp. 520-532

Persistent link: https://www.econbiz.de/10010126410

Online drivers of consumer purchase of website airline tickets

Escobar-Rodríguez, Tomás; Carvajal-Trujillo, Elena - In: Journal of air transport management 32 (2013), pp. 58-64

Persistent link: https://www.econbiz.de/10010127328

The impact of an aircraft's service environment on perceptions of in-flight food quality

Messner, Wolfgang - In: Journal of air transport management 53 (2016), pp. 123-130

Persistent link: https://www.econbiz.de/10011546137

Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety

Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139

Persistent link: https://www.econbiz.de/10011546142

Quality risk assessment model for airline services concerning Taiwanese airlines

Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185

Persistent link: https://www.econbiz.de/10011546508

Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights

Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217

Persistent link: https://www.econbiz.de/10011546513

Mergers and service quality in the airline industry : a silver lining for air travelers?

Steven, Adams B.; Alamdar Yazdi, Amirhossein; Dresner, … - In: Transportation research / E : an international journal 89 (2016), pp. 1-13

Persistent link: https://www.econbiz.de/10011494140

Price Effects and Switching Costs of Airlines Frequent Flyer Program

Agostini, Claudio A. - 2012

there is a dominant airline in domestic markets that has a frequent flyer program with a large number of affiliates and it … estimate the switching cost of each airline and the impact of the dominant airline frequent flyer program on prices. The …

Persistent link: https://www.econbiz.de/10013104200

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