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~subject:"Service quality"
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Service quality
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14
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13
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International journal of hospitality management
250
Journal of retailing and consumer services
250
Journal of business research : JBR
131
The journal of services marketing
117
International journal of contemporary hospitality management
88
Journal of hospitality marketing & management
86
The service industries journal
83
Journal of travel and tourism marketing
76
Services marketing quarterly
69
Journal of service research : JSR
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Cogent business & management
50
Service business
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Journal of service management
38
Tourism management : research, policies, practice
37
Asia Pacific journal of marketing and logistics
35
International journal of quality and service sciences
33
Journal of service research
33
International journal of electronic marketing and retailing : IJEMR
32
The international journal of bank marketing : IJBM
31
International journal of services and operations management
30
Journal of air transport management
30
International journal of services, economics and management
29
Journal of retailing
29
Psychology & marketing
29
Managing service quality : MSQ ; an international journal
28
The TQM journal : the international review of organizational improvement
28
Journal of the Academy of Marketing Science
27
Total quality management & business excellence
27
International journal of business information systems : IJBIS
26
Journal of hospitality and tourism insights
26
Journal of internet commerce
26
Journal of strategic marketing
26
Journal of Services Marketing
25
European journal of marketing : EJM
24
Journal of service theory and practice
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
International journal of services and operations management : IJSOM
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ECONIS (ZBW)
5,359
Other ZBW resources
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1
What influences online shopping in Nigeria : trust or
website
quality?
Esho, Ebes
;
Verhoef, Grietjie
- In:
African journal of business and economic research : AJBER
16
(
2021
)
3
,
pp. 155-175
Persistent link: https://www.econbiz.de/10013282425
Saved in:
2
Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
Saved in:
3
Determinants of online hotel booking intentions :
website
quality, social presence, affective commitment, and e-trust
Amin, Muslim
;
Ryu, Kisang
;
Cobanoglu, Cihan
;
Nizam, Ahmad
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 845-870
Persistent link: https://www.econbiz.de/10012649552
Saved in:
4
An experimental based investigation into the effects of
website
interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
5
Feeling leads to believing : a Kansei-based approach to explore
website
users' purchase intention in the travel agency sector
Chang, Kuo-Chien
- In:
Information systems and e-business management : ISeB
15
(
2017
)
1
,
pp. 21-50
Persistent link: https://www.econbiz.de/10011711666
Saved in:
6
The effects of portal
website
attitude and e-services on branding of e-stores
Chen, Hsiu-li
;
Mathews, Shane
- In:
Australasian marketing journal
21
(
2013
)
3
,
pp. 155-160
Persistent link: https://www.econbiz.de/10010125796
Saved in:
7
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
8
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
9
Analysing the complexities of
website
functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
Saved in:
10
Determinants of an organization's
website
ease of use : the moderating role of product tangibility
Aljukhadar, Muhammad
;
Senecal, Sylvain
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 337-359
Persistent link: https://www.econbiz.de/10011398649
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