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Service quality
Consumer behaviour
50
Konsumentenverhalten
44
Relationship marketing
25
Beziehungsmarketing
23
Dienstleistungsqualität
19
Social marketing
17
Customer satisfaction
16
Kundenzufriedenheit
16
Services marketing
15
Corporate culture
13
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Markenführung
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Online retailing
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Online-Handel
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Unternehmenskultur
7
Work behaviour
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Coronavirus
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Customer service
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Customers
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6
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19
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Russell-Bennett, Rebekah
10
Harris, Lloyd C.
9
Härtel, Charmine E. J.
2
Previte, Josephine
2
Bougoure, Ursula Sigrid
1
Boukis, Achilleas
1
Chaouali, Walid
1
Chen, Tom
1
Daunt, Kate L.
1
DeWitt, Tom
1
Dodds, Sarah
1
Drennan, Judy
1
El-Manstrly, Dahlia
1
Ezeh, Chris
1
Fazal-e-Hasan, Syed
1
Fisk, Raymond P.
1
Glavas, Charmaine
1
Goode, Mark M. H.
1
Greer, Dominique A.
1
Hammami, Samiha Mjahed
1
Hung, Yu-Chen
1
Istanbulluoglu, Doga
1
Koritos, Christos D.
1
Leo, Cheryl
1
Mortimer, Gary
1
Mulcahy, Rory
1
Ng, Sandy
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Nguyen, Doan T.
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Oertzen, Anna-Sophie
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Ogbonna, Emmanuel
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Salvador-Carulla, Luis
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Smith, Geoff
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Sysalova, Hana
1
Tombs, Alastair
1
Veríssimo, José Manuel Cristóvão
1
Woodside, Arch G.
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The journal of services marketing
3
Health marketing quarterly
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Australasian marketing journal
1
Business horizons
1
European journal of marketing
1
Journal of marketing management : MM
1
Journal of service management
1
Journal of service theory and practice
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The marketing review
1
The service industries journal
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ECONIS (ZBW)
19
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1
The role of affect in consumer evaluation of health care services
Ng, Sandy
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
Saved in:
2
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
3
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
4
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
Saved in:
5
Service convenience and social servicescape : retail vs hedonic setting
Nguyen, Doan T.
;
DeWitt, Tom
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 265-277
Persistent link: https://www.econbiz.de/10009581935
Saved in:
6
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
Saved in:
7
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
8
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
9
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
10
Patient influences on satisfaction and loyalty for GP services
Rundle-Thiele, Sharyn
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
27
(
2010/11
)
2
,
pp. 195-214
Persistent link: https://www.econbiz.de/10003985111
Saved in:
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