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Customer satisfaction at public hospitals in Pakistan : PAKSERV application
Kashif, Muhammad; Altaf, Umair; Ayub, Hafiz M.; Asif, Umer - In: Global business review 15 (2014) 4, pp. 677-693
Persistent link: https://www.econbiz.de/10011347022
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Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
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PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad; Thurasamy Ramayah; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
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EXQ : measurement of healthcare experience quality in Malaysian settings : a contextualist perspective
Kashif, Muhammad; Siti Zakiah Melatu Samsi; Awang, Zainudin - In: International journal of pharmaceutical and healthcare … 10 (2016) 1, pp. 27-47
Persistent link: https://www.econbiz.de/10011563850
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Expected service quality of utility stores in Pakistan : qualitative investigation of older and younger generational cohorts
Kashif, Muhammad; Rehman, Mohsin Abdul - In: International journal of quality and service sciences 6 (2014) 4, pp. 309-325
Persistent link: https://www.econbiz.de/10010469095
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Perceived service quality-loyalty path : a PAKSERV based investigation of international students enrolled in business schools in Thailand
Kashif, Muhammad; Pimpa Cheewakrakokbit - In: Journal of marketing for higher education 28 (2018) 1, pp. 51-65
Persistent link: https://www.econbiz.de/10011886223