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Risk Perception, Risk Tolerance and Consumer Adoption of Mobile Banking Services
Cope, Alice - 2013
sensitive nature of the information shared when using mobile banking, its adoption is impeded by consumer concerns about the …
Persistent link: https://www.econbiz.de/10013091091
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Really new services : perceived risk and adoption intentions
Savas-Hall, Selen; Koku, Paul Sergius; Mangleburg, Tamara - In: Services marketing quarterly 43 (2022) 4, pp. 485-503
Persistent link: https://www.econbiz.de/10013416992
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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
the current state of interaction research with special focus on service marketing and service purchasing processes. A … identified three different approaches of successful interactions between service providers and potential buyers during marketing … market ; service marketing ; service purchasing …
Persistent link: https://www.econbiz.de/10009424474
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Impeding the juggernaut of innovation diffusion : a production-constrained model
Balakrishnan, P. V.; Pathak, Surya - In: Production and operations management : an international … 23 (2014) 7, pp. 1183-1197
Persistent link: https://www.econbiz.de/10010400660
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Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven; Handrich, Matthias - In: Journal of service management 26 (2015) 1, pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
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How brand innovativeness and quality impact attitude toward new service line extensions : the moderating role of consumer involvement
Boisvert, Jean; Ashill, Nick J. - In: The journal of services marketing 25 (2011) 7, pp. 517-527
Persistent link: https://www.econbiz.de/10009387522
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When to call the customer? : timing of customer involvement in the development of new products and services
Veselaj, Sabit; Torfason, Magnus Thor - In: International journal of innovation management 23 (2019) 1, pp. 1950055-1-31
Persistent link: https://www.econbiz.de/10012014258
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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng; Wang, Ying - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
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Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi; Rahman, Zillur - In: International journal of business excellence 15 (2018) 2, pp. 239-255
Persistent link: https://www.econbiz.de/10011954242