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~subject:"Service quality"
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Service quality
Wettbewerb
40,386
Competition
36,247
Relationship marketing
25,952
Beziehungsmarketing
25,277
Arbeitsbeziehungen
19,564
Lieferantenmanagement
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Supplier relationship management
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5,278
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4,543
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4,188
EU-Staaten
4,180
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4,133
EU countries
4,057
International competition
3,971
Bank
3,802
competitiveness
3,767
Großbritannien
3,687
Business-to-business marketing
3,519
B-to-B-Marketing
3,461
Electronic Commerce
3,129
Welt
3,095
United Kingdom
3,073
Brand management
3,072
Markenführung
3,065
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3,024
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3,007
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Siciliani, Luigi
28
Straume, Odd Rune
21
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Propper, Carol
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Brekke, Kurt R.
13
Gravelle, Hugh
13
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Santos, Rita
10
Cellini, Roberto
9
Edvardsson, Bo
9
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Stauss, Bernd
8
Gaynor, Martin
7
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hoxby, Caroline M.
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Sharma, Piyush
7
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National Bureau of Economic Research
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Bad Orber Gespräche <10., 2005, Berlin>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Deutschland / Bundeswehr / Universität Hamburg
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European Health Care Conference <2, 2011, Hamburg>
2
Monopolkommission
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OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Center for Service Excellence
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Edward Elgar Publishing
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Gesundheitsstadt Berlin e.V.
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Great Britain / Customs Establishment
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Helmut-Schmidt-Universität
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IT Service Management Forum Deutschland
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Industrial Relations Research Association
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
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Svenska Handelshögskolan <Helsinki>
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USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
University of Chicago / Center for Research in Security Prices
1
Universität Osnabrück / Fachgebiet Geographie
1
Verein für Socialpolitik / Gesundheitsökonomischer Ausschuss
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
181
International journal of hospitality management
123
Journal of business research : JBR
111
The journal of services marketing
99
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
50
International journal of contemporary hospitality management
46
Service business
45
Journal of travel and tourism marketing
43
Journal of service management
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of service research
33
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
27
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
International journal of services and operations management
24
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
21
International journal of services, economics and management
20
Total quality management & business excellence
20
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
The journal of business & industrial marketing
18
European journal of marketing : EJM
17
Journal of marketing
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice : JSTP
17
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
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ECONIS (ZBW)
4,519
Other ZBW resources
25
BASE
3
RePEc
3
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1
A competency model for entry level business-to-business services salespeople
Lambert, Brian
;
Plank, Richard E.
;
Reid, David A.
; …
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 84-103
Persistent link: https://www.econbiz.de/10010346087
Saved in:
2
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
3
Familiarity breeds contempt : perceived service and sales complacency in business-to-business relationships
Friend, Scott B.
;
Johnson, Jeff S.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10011690133
Saved in:
4
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
Saved in:
5
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
6
Exploring service quality dimensions in B2b e-marketplaces
Soledad, Janita, M.
;
Javier, Miranda, F.
- In:
Journal of electronic commerce research : JECR
14
(
2013
)
4
,
pp. 363-386
Persistent link: https://www.econbiz.de/10010232541
Saved in:
7
Organizational processes for B2B services IMC data quality
Zahay, Debra L.
;
Peltier, James
;
Krishen, Anjala S.
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10010252752
Saved in:
8
The Influence of service orientation on B2B e-service capabilities : an empirical investigation
Oliveira, Pedro
;
Roth, Aleda V.
- In:
Production and operations management : an international …
21
(
2012
)
3
,
pp. 423-443
Persistent link: https://www.econbiz.de/10009560502
Saved in:
9
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
10
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
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