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Service quality
Consumer behaviour
82,937
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80,457
Electronic Commerce
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E-commerce
21,242
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17,785
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7,131
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7,055
Customer satisfaction
6,658
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5,283
Dienstleistungsqualität
5,106
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14
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10
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10
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9
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9
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9
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9
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9
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8
Amin, Muslim
8
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
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1
Verlag Dr. Kovač
1
Vytautas Magnus University
1
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Journal of retailing and consumer services
251
International journal of hospitality management
209
Journal of business research : JBR
130
The journal of services marketing
116
Journal of hospitality marketing & management
88
International journal of contemporary hospitality management
82
The service industries journal
79
Services marketing quarterly
74
Journal of travel and tourism marketing
72
Journal of service research : JSR
51
Cogent business & management
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
43
Journal of service management
36
Asia Pacific journal of marketing and logistics
35
Tourism management : research, policies, practice
34
Journal of retailing
32
Journal of air transport management
31
The international journal of bank marketing : IJBM
31
International journal of electronic marketing and retailing : IJEMR
30
International journal of quality and service sciences
30
International journal of services and operations management
30
Psychology & marketing
30
Journal of service research
29
International journal of services, economics and management
28
The TQM journal : the international review of organizational improvement
28
Journal of strategic marketing
27
Journal of internet commerce
26
Total quality management & business excellence
26
Journal of Services Marketing
25
Journal of the Academy of Marketing Science
25
European journal of marketing : EJM
24
International journal of quality & reliability management
24
International journal of services and operations management : IJSOM
24
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of retail & distribution management
23
Marketing intelligence & planning
23
International journal of retail and distribution management
22
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ECONIS (ZBW)
5,099
Other ZBW resources
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1
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
2
Multi-channel retailing : effect of service quality and image congruity on intention to recommend
Sari, Vinny Muthia
;
Balqiah, Tengku Ezni
- In:
Emerging issues in economics of development, business …
,
(pp. 175-192)
.
2020
Persistent link: https://www.econbiz.de/10012419465
Saved in:
3
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
4
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
5
The effects of portal website attitude and e-services on branding of e-stores
Chen, Hsiu-li
;
Mathews, Shane
- In:
Australasian marketing journal
21
(
2013
)
3
,
pp. 155-160
Persistent link: https://www.econbiz.de/10010125796
Saved in:
6
The effects of service on multichannel retailers'
brand
equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
7
Antecedents of consumer-based electronic retail
brand
equity : an integrated model
Butt, Muhammad Mohsin
;
Yingchen, Yu
;
Mohd-Any, Amrul Asraf
- In:
Asian Academy of Management journal : AAMJ
23
(
2018
)
2
,
pp. 69-99
Persistent link: https://www.econbiz.de/10012056659
Saved in:
8
Impact of quality of AR apps on customer
brand
engagement, word-of-mouth and purchase intention : moderating role of perceived
brand
value
Patel, Vipul
;
Kautish, Pradeep
;
Patel, Naresh K.
- In:
International journal of electronic marketing and …
15
(
2024
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10015063983
Saved in:
9
The influences of
brand
benefits on
brand
loyalty : intermediate mechanisms
Huang, Shyh-Ming
;
Fang, Shyh-Rong
;
Fang, Shih Chieh
; …
- In:
Australian journal of management
41
(
2016
)
1
,
pp. 141-160
Persistent link: https://www.econbiz.de/10011479155
Saved in:
10
The influence of a retail store manager in developing frontline employee
brand
relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
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