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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
12
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
5
Consumer behaviour
5
Innovation adoption
5
Innovationsakzeptanz
5
Konsumentenverhalten
5
Logistics
5
Logistik
5
Relationship marketing
5
Website
4
Customer service
3
Internet marketing
3
Kundenservice
3
Logistics provider
3
Logistikdienstleister
3
Online-Marketing
3
Social Web
3
Social network
3
Social web
3
Soziales Netzwerk
3
Brand image
2
Customer retention
2
Customer service survey
2
Express logistics
2
International expeditors
2
Kansei
2
Kansei engineering
2
Kundenbindung
2
Lieferantenmanagement
2
Logistics service quality
2
Markenimage
2
Quality management
2
Qualitätsmanagement
2
Repurchase intentions
2
Satisfaction
2
Supplier relationship management
2
purchase intention
2
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Undetermined
4
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Article
12
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Article in journal
12
Aufsatz in Zeitschrift
12
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English
12
Author
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Chen, Mu-Chen
11
Hsu, Chia-Lin
6
Chang, Kuo-chien
5
Hsu, Chia-lin
5
Chang, Chi-ya
1
Chang, Kuo-Chien
1
Chao, Chuang-min
1
Fu, Chen-su
1
Hou, Ya-chung
1
Huang, Chun-Han
1
Kumar, Vikas
1
Kuo, Nien-te
1
Lee, Li-Hung
1
Lin, Chin-Sen
1
Wu, Wann-Yih
1
Xiao, Jia-Hau
1
Yang, I-ching
1
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Published in...
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Journal of retailing and consumer services
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Asia Pacific journal of marketing and logistics
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems and e-business management : ISeB
1
International journal of hospitality management
1
International journal of logistics systems and management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of physical distribution & logistics management : IJPD & LM
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
12
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1
Identifying failure recovery strategies for paper industrial suppliers
Wu, Wann-Yih
;
Hou, Ya-chung
;
Fu, Chen-su
;
Chang, Chi-ya
- In:
Industrial marketing management : the international …
42
(
2013
)
8
,
pp. 1233-1244
Persistent link: https://www.econbiz.de/10010227765
Saved in:
2
Applying loss aversion to investigate service quality in logistics : a moderating effect of service convenience
Hsu, Chia-lin
;
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Chao, …
- In:
International journal of operations & production …
30
(
2010
)
5/6
,
pp. 508-525
Persistent link: https://www.econbiz.de/10003989969
Saved in:
3
Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
Saved in:
4
Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
;
Kuo, Nien-te
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 913-930
Persistent link: https://www.econbiz.de/10009625431
Saved in:
5
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
6
Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
Saved in:
7
The impact of website quality on customer satisfaction and purchase intention : perceived playfulness and perceived flow as mediators
Hsu, Chia-lin
;
Chang, Kuo-chien
;
Chen, Mu-Chen
- In:
Information systems and e-business management : ISeB
10
(
2012
)
4
,
pp. 549-570
Persistent link: https://www.econbiz.de/10009673944
Saved in:
8
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Hsu, Chia-lin
;
Yang, …
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 386-410
Persistent link: https://www.econbiz.de/10009269504
Saved in:
9
Applying the Kano model to investigate the quality of transportation services at mega events
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Huang, Chun-Han
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502648
Saved in:
10
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
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