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Service Quality : The Cornerstone of Customer-Centric Retail Strategy for Supermarket Retailers in India
Shenoy, Seema; Sequeira, A. H.; Devaraj, K. - 2021
The Supermarket retailers in India are on a rollercoaster ride with competition intensifying in the industry and a … supermarket retailers in India and facilitate them to choose the best strategies to ride on. This paper draws heavily from … enabling supermarket retailers in India attain competitive advantage. Adding strength to the research is the result derived …
Persistent link: https://www.econbiz.de/10014171621
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Customer perception towards Patanjali megastore and Kirana store : a comparative study
Saxena, Noopur; Gupta, Shreya; Gautam, Aastha - In: International journal of public sector performance … 6 (2020) 5, pp. 622-631
Persistent link: https://www.econbiz.de/10012516833
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Shoppers perception of retail service quality : supermarkets versus small convenience shops (Dukas) in Kenya
Wambui Kimani, Sarah; Kiarie Kagira, Elias; Kendi, Lydia; … - In: Journal of management and strategy : JMS 3 (2012) 1, pp. 55-66
Persistent link: https://www.econbiz.de/10009513302
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Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin - In: Management research review 39 (2016) 4, pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
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The relationship between service quality and customer loyalty in specialty supermarkets : empirical evidence in Vietnam
Hang, Nguyen Thu; Nguyen Hue Minh; Anh Chi Phan; … - In: International journal of business and economics … 3 (2014) 5, pp. 178-186
Persistent link: https://www.econbiz.de/10010508702
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Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel; Levenier, Camilo; Montoya, Ricardo - In: Journal of retailing and consumer services 60 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
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The impact of grocery retail superstores location on the customer's perceived quality of servicescape in Jordan
Migdadi, Yazan Khalid Abed-Allah; Abdel-Rahman, Enas … - In: Quality management journal : QMJ 27 (2020) 2, pp. 120-132
Persistent link: https://www.econbiz.de/10012309613
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Measuring grocery stores service quality in Indonesia : a retail service quality scale approach
Leonnard - In: Studies and scientific researches / Faculty of Economic … 26 (2017), pp. 32-44
Persistent link: https://www.econbiz.de/10011810785
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An application of retailing service quality practices influencing customer loyalty toward retailers
Sivapalan, Achchuthan; Jebarakirthy, Charles - In: Marketing intelligence & planning 35 (2017) 7, pp. 842-857
Persistent link: https://www.econbiz.de/10011798023
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How service operations, perceived benefit, and psychological ownership enhance customer retention in retail : evidence in Vietnam supermarkets
Nguyen, Diep T. N.; Minh Pham; Chovancová, Miloslava; … - In: Cogent business & management 10 (2023) 2, pp. 1-25
and moderates the effect of perceived benefit on customer retention in the Vietnamese supermarket as empirical evidence …
Persistent link: https://www.econbiz.de/10014505113