//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Sneaking the dark side of bran...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
83,644
Konsumentenverhalten
81,194
Relationship marketing
26,376
Beziehungsmarketing
25,701
Social Web
20,793
Social web
20,762
Brand management
17,743
Markenführung
17,330
Online-Marketing
13,236
Internet marketing
13,120
Theorie
12,571
Theory
12,385
Markenimage
9,537
Brand image
9,486
Markenartikel
9,292
Customer satisfaction
8,345
Deutschland
8,290
Brand
8,253
Kundenzufriedenheit
8,137
Germany
7,657
USA
7,112
Online-Handel
7,037
Online retailing
7,019
United States
6,826
Electronic Commerce
6,718
Dienstleistungsqualität
6,398
E-commerce
6,389
Marketingmanagement
5,712
Marketing management
5,671
Werbewirkung
5,114
Advertising effects
5,048
Einzelhandel
5,038
Retail trade
4,969
Advertising
4,507
Werbung
4,494
Marketing
4,321
Viral marketing
4,224
Virales Marketing
4,222
Internet
3,860
more ...
less ...
Online availability
All
Undetermined
3,152
Free
1,027
Type of publication
All
Article
5,565
Book / Working Paper
890
Type of publication (narrower categories)
All
Article in journal
5,228
Aufsatz in Zeitschrift
5,228
Aufsatz im Buch
263
Book section
263
Hochschulschrift
136
Graue Literatur
132
Non-commercial literature
132
Thesis
109
Arbeitspapier
97
Working Paper
97
research-article
55
Collection of articles of several authors
41
Sammelwerk
41
Conference paper
37
Konferenzbeitrag
37
Bibliografie enthalten
28
Bibliography included
28
Case study
26
Fallstudie
26
Aufsatzsammlung
20
conceptual-paper
10
Konferenzschrift
7
Lehrbuch
7
Reprint
7
Textbook
7
Collection of articles written by one author
6
Sammlung
6
Guidebook
5
Ratgeber
5
Fallstudiensammlung
3
Bibliografie
2
Conference proceedings
2
Forschungsbericht
2
Handbook
2
Handbuch
2
Mikroform
2
case-report
2
Accompanied by computer file
1
Advisory report
1
Amtsdruckschrift
1
more ...
less ...
Language
All
English
6,147
German
303
French
3
Swedish
2
Finnish
1
Italian
1
Lithuanian
1
Undetermined
1
more ...
less ...
Author
All
Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Bruhn, Manfred
20
Klaus, Philipp
16
Prybutok, Victor R.
16
Jang, Soocheong
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Hyun, Sunghyup Sean
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Qu, Hailin
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Quach, Sara
11
Voorhees, Clay M.
11
Wong, IpKin Anthony
11
Kim, Woo Gon
10
Miao, Li
10
Park, Jungkun
10
Sparks, Beverley
10
Amin, Muslim
9
Grégoire, Yany
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Marimon, Frederic
9
Schumann, Jan Hendrik
9
So, Kevin Kam Fung
9
Su, LuJun
9
more ...
less ...
Institution
All
National Bureau of Economic Research
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
Vytautas Magnus University
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
269
International journal of hospitality management
265
Journal of business research : JBR
158
The journal of services marketing
145
The service industries journal
114
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
98
Services marketing quarterly
85
Journal of travel and tourism marketing
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of service research : JSR
66
Service business
62
Cogent business & management
54
Journal of service management
51
Tourism management : research, policies, practice
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of air transport management
42
Journal of service research
41
Asia Pacific journal of marketing and logistics
40
International journal of quality and service sciences
40
The TQM journal : the international review of organizational improvement
38
International journal of services, economics and management
37
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
34
Psychology & marketing
33
Journal of the Academy of Marketing Science
32
Journal of Services Marketing
30
Marketing intelligence & planning
30
International journal of services and operations management : IJSOM
29
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of electronic marketing and retailing : IJEMR
28
Journal of hospitality and tourism insights
28
Journal of retailing
28
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Quality management journal : QMJ
26
more ...
less ...
Source
All
ECONIS (ZBW)
6,384
Other ZBW resources
69
BASE
2
Showing
1
-
10
of
6,455
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Investigating the role of customer
brand
engagement and relationship quality on
brand
loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
2
Antecedents and an outcome of customer engagement with hotel
brand
community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
3
Impact of quality of AR apps on customer
brand
engagement, word-of-mouth and purchase intention : moderating role of perceived
brand
value
Patel, Vipul
;
Kautish, Pradeep
;
Patel, Naresh K.
- In:
International journal of electronic marketing and …
15
(
2024
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10015063983
Saved in:
4
Does reward gamification drive
brand
relationship quality? : an experimental approach
Shankar, Amit
- In:
Journal of promotion management : innovations in …
28
(
2022
)
4
,
pp. 443-466
Persistent link: https://www.econbiz.de/10013178045
Saved in:
5
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
6
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
7
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
8
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
9
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
10
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->