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~subject:"Service quality"
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Subject
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Service quality
Consumer behaviour
62
Relationship marketing
56
Beziehungsmarketing
55
Konsumentenverhalten
55
Dienstleistungsqualität
52
Customer satisfaction
41
Services
33
Kundenzufriedenheit
32
Innovation
30
Dienstleistung
29
Customer experience
27
Dienstleistungssektor
27
Service industry
27
Kundenintegration
22
Sweden
22
Customer integration
21
Schweden
21
Service-dominant logic
20
Service innovation
18
Service-Dominant Logic
18
Betriebliche Wertschöpfung
17
Value creation
17
Innovationsmanagement
15
Innovation management
14
Dienstleistungsinnovation
12
Dienstleistungsmarketing
11
Services marketing
11
Corporate Social Responsibility
10
Corporate social responsibility
10
Customer service
10
Dienstleistungsmanagement
10
Kundenservice
10
Nachhaltige Entwicklung
10
Service management
10
Sustainable development
10
Beschwerdemanagement
9
Complaint management
9
Customer value
9
Internet marketing
9
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Online availability
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Undetermined
23
Free
3
Type of publication
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Article
53
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
48
Aufsatz in Zeitschrift
48
Aufsatz im Buch
3
Book section
3
research-article
2
Collection of articles of several authors
1
Conference proceedings
1
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1
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1
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English
54
Undetermined
1
Author
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Edvardsson, Bo
24
Klaus, Philipp
16
Kandampully, Jay
15
Tronvoll, Bård
7
Friman, Margareta
3
Kuppelwieser, Volker
3
Pareigis, Jörg
3
Arsenovic, Jasenko
2
Bilgihan, Anil
2
De Keyser, Arne
2
Enquist, Bo
2
Gebauer, Heiko
2
Jaakkola, Elina
2
Kashif Hussain
2
Manthiou, Aikaterini
2
Marimuthu, Malliga
2
McColl-Kennedy, Janet R.
2
Parasuraman, A.
2
Slåtten, Terje
2
Svari, Sander
2
Svensson, Göran
2
Walter, Ute
2
Xu, Yingzi
2
Aarikka-Stenroos, Leena
1
Andreassen, Tor Wallin
1
Antonacopoulou, Elena
1
Bang, Nguyen
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bjurko, Margareta
1
Bowen, David E.
1
Brown, Stephen Walter
1
Buonamassa, Daniela
1
Butler, Liam
1
Chase, Richard B.
1
Choi, Hyeyoon
1
Chuah, Stephanie Hui-wen
1
Colurcio, Maria
1
Echeverri, Per
1
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Institution
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QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
9
The journal of services marketing
7
The service industries journal
5
International journal of quality and service sciences
3
Journal of retailing and consumer services
3
Managing service quality : MSQ ; an international journal
3
Journal of business research : JBR
2
Journal of service research
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
European journal of marketing
1
International journal of hospitality management
1
International journal of market research
1
Journal of Service Management
1
Journal of Service Management: Volume 26, Issue 2
1
Journal of hospitality marketing & management
1
Marketing Intelligence & Planning
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service quality and management
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The Learning Organization
1
The TQM journal : the international review of organizational improvement
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
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Source
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ECONIS (ZBW)
52
Other ZBW resources
2
BASE
1
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
3
The role of brands in a service-dominated world
Klaus, Philipp
;
Maklan, Stan
- In:
The journal of brand management : an international journal
15
(
2007/08
)
2
,
pp. 115-122
Persistent link: https://www.econbiz.de/10003611584
Saved in:
4
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
5
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
6
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
7
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
8
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
9
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
10
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
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