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~subject:"Service quality"
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Service quality
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Internet
21,819
Theorie
12,755
Theory
12,459
Relationship marketing
9,414
Beziehungsmarketing
9,365
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8,180
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7,632
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7,622
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7,575
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6,714
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6,673
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6,446
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6,380
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6,366
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6,327
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6,087
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5,936
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5,931
Customer satisfaction
5,897
Germany
5,780
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5,716
Internet marketing
5,373
Online-Marketing
5,356
Dienstleistungsqualität
4,658
Brand
4,331
Markenartikel
4,318
Einzelhandel
4,298
Electronic Banking
4,251
Retail trade
4,251
Welt
4,222
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4,110
Electronic banking
4,109
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4,034
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3,711
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3,669
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3,605
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Han, Heesup
30
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24
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20
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17
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15
Balaji, M. S.
14
Line, Nathaniel D.
14
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12
Klaus, Philipp
12
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12
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11
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11
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11
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11
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11
Gursoy, Dogan
10
Jebarajakirthy, Charles
10
Knieps, Günter
10
Miao, Li
10
Quach, Sara
10
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10
Sreejesh, S.
10
Bauer, Hans H.
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
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9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Falk, Tomas
8
Hammerschmidt, Maik
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
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8
Wirtz, Jochen
8
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8
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7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
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1
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1
Erasmus Research Institute of Management
1
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1
Harvard Institute for International Development
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
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1
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1
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Journal of retailing and consumer services
232
International journal of hospitality management
197
Journal of business research : JBR
123
The journal of services marketing
110
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
The service industries journal
68
Services marketing quarterly
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
36
The international journal of bank marketing : IJBM
36
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
International journal of services and operations management
32
Journal of service management
32
Tourism management : research, policies, practice
31
International journal of services, economics and management
28
The TQM journal : the international review of organizational improvement
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of quality & reliability management
26
Psychology & marketing
26
Journal of Services Marketing
25
Journal of service research
25
International journal of business information systems : IJBIS
24
Journal of strategic marketing
24
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Marketing intelligence & planning
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
20
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ECONIS (ZBW)
4,642
Other ZBW resources
55
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1
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
2
The determinants of customer interactions with
internet
-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
3
Predicting determinants of
internet
banking adoption : a two-staged regression-neural network approach
Sharma, Sujeet Kumar
;
Govindaluri, Srikrishna Madhumohan
; …
- In:
Management research review
38
(
2015
)
7
,
pp. 750-766
Persistent link: https://www.econbiz.de/10011392453
Saved in:
4
Internet
service features and satisfaction among
internet
banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Journal of management research
7
(
2015
)
2
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010510575
Saved in:
5
Internet
-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
6
Internet
service features and satisfaction among
internet
banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Inventi impact: microfinance & banking
(
2015
)
2
,
pp. 107-117
Persistent link: https://www.econbiz.de/10011313203
Saved in:
7
Role of trust and customer loyalty in reducing perceived security risk in
internet
banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
8
Antecedents of customer satisfaction in
internet
banking : Technology Acceptance Model (TAM) redefined
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Global business review
14
(
2013
)
4
,
pp. 627-638
Persistent link: https://www.econbiz.de/10010258595
Saved in:
9
Impact of service quality dimensions in
internet
banking on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Decision
41
(
2014
)
1
,
pp. 73-85
Persistent link: https://www.econbiz.de/10010367898
Saved in:
10
Validation of a scale for measuring problems in
internet
banking and their effect on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Vision : the journal of business perspective
19
(
2015
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
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