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~subject:"Service quality"
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Service quality
Relationship marketing
22
Beziehungsmarketing
19
Consumer behaviour
15
Konsumentenverhalten
15
Customer integration
10
Dienstleistungsqualität
10
Kundenintegration
10
Australia
7
Customer satisfaction
7
Dienstleistungssektor
7
Forschungskooperation
7
Higher education institution
7
Hochschule
7
Kundenzufriedenheit
7
Research collaboration
7
Sponsoring
7
Sponsorship
7
Customer engagement
6
Service industry
6
Sport
6
Betriebliche Wertschöpfung
5
Corporate Social Responsibility
5
Corporate reputation
5
Corporate social responsibility
5
Dienstleistung
5
Dienstleistungsmarketing
5
Firmenimage
5
Services
5
Services marketing
5
Sports
5
Transformative service research
5
Value creation
5
Australien
4
Corporate culture
4
Innovation
4
Marketing
4
Students
4
Studierende
4
Unternehmenskultur
4
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English
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Finsterwalder, Jörg
6
Plewa, Carolin
4
Sim, Max
2
Tuzovic, Sven
2
Chen, Ning
1
Conduit, Jodie
1
Crawford, Fraser Robert Liam
1
Hall, Colin Michael
1
Hentzen, Janin Karoli
1
Huang, Yuying
1
Kesting, Tobias
1
Kuppelwieser, Volker G.
1
Michayluk, David
1
Rampersad, Giselle
1
Simpson, Merlin C.
1
Subramanian, Ilayaraja
1
Sweeney, Jillian C.
1
Tomczak, Torsten
1
Troshani, Indrit
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Australian and New Zealand Marketing Academy
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Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
The journal of services marketing
2
European journal of marketing
1
Interaktionen im Dienstleistungsbereich
1
Journal of retailing and consumer services
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Making a difference through marketing : a quest for diverse perspectives
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ECONIS (ZBW)
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1
Improving innovation process performance and service quality in innovation networks
Plewa, Carolin
;
Rampersad, Giselle
;
Troshani, Indrit
; …
- In:
Making a difference through marketing : a quest for …
,
(pp. 267-282)
.
2016
Persistent link: https://www.econbiz.de/10011531430
Saved in:
2
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Saved in:
3
Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Sim, Max
;
Conduit, Jodie
;
Plewa, Carolin
;
Hentzen, …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1926-1955
Persistent link: https://www.econbiz.de/10013352667
Saved in:
4
Quality in group service encounters : a theoretical exploration of the concept of a simultaneous multi-customer co-creation process
Finsterwalder, Jörg
;
Tuzovic, Sven
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 109-122
Persistent link: https://www.econbiz.de/10003964456
Saved in:
5
Special issue on "doing more with less" with selected services marketing papers from the ANZMAC 2010 conference
Finsterwalder, Jörg
(
contributor
)
-
Australian and New Zealand Marketing Academy
-
2011
Persistent link: https://www.econbiz.de/10009407396
Saved in:
6
From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
7
EQ und DLQ: emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
Finsterwalder, Jörg
;
Tomczak, Torsten
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 375-403)
.
2001
Persistent link: https://www.econbiz.de/10001555440
Saved in:
8
Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying
;
Finsterwalder, Jörg
;
Chen, Ning
; …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
Saved in:
9
A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja
;
Finsterwalder, Jörg
;
Hall, …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 908-939
Persistent link: https://www.econbiz.de/10013407619
Saved in:
10
Determining value in a complex service setting
Plewa, Carolin
;
Sweeney, Jillian C.
;
Michayluk, David
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
Saved in:
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