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Service quality
Consumer behaviour
83,868
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Digitalisierung
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Han, Heesup
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14
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Sreejesh, S.
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9
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Qu, Hailin
9
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8
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Excellence in Services International Conference <26., 2023, Paisley>
1
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Institutet för Ekonomisk Forskning <Lund>
1
Južnyj federalʹnyj universitet
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
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Journal of retailing and consumer services
246
International journal of hospitality management
211
Journal of business research : JBR
125
The journal of services marketing
110
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Services marketing quarterly
69
The service industries journal
66
Journal of travel and tourism marketing
64
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
38
Journal of service management
36
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
Journal of Services Marketing
29
The TQM journal : the international review of organizational improvement
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
Psychology & marketing
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
International journal of services, economics and management
26
Journal of retailing
26
Journal of service research
26
Total quality management & business excellence
25
International journal of quality & reliability management
24
Journal of hospitality and tourism insights
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
4,644
Other ZBW resources
68
RePEc
1
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1
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1
Frontline employee inspiration in
retailing
: conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Consumers' evaluation of the quality of service in department stores : evidence from a case study of Hyperstar and Shahrvand in Iran
Karami, Masoud
;
Olfati, Omid
;
Aliabadi, Mehdi
; …
- In:
Middle East journal of management : MEJM
1
(
2013
)
2
,
pp. 101-117
Persistent link: https://www.econbiz.de/10010359130
Saved in:
3
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
4
Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara
;
Dado, Jaroslav
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
Saved in:
5
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
6
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
7
The contingent effects of semantic price cues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Lindsey-Mullikin, Joan
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 198-205
Persistent link: https://www.econbiz.de/10010402323
Saved in:
8
Retail service quality in India : construct exploration and measure development
Verma, Harsh V.
;
Duggal, Ekta
- In:
South Asian journal of global business research : …
3
(
2014
)
1
,
pp. 129-148
Persistent link: https://www.econbiz.de/10011293369
Saved in:
9
Service integration in omnichannel
retailing
and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
10
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
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