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~subject:"Service quality"
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Service quality
Einzelhandel
17,657
Retail trade
15,056
Consumer behaviour
4,065
Konsumentenverhalten
4,038
Deutschland
1,780
Theorie
1,585
Theory
1,556
Online-Handel
1,472
Online retailing
1,467
Beziehungsmarketing
1,318
Relationship marketing
1,318
Electronic Commerce
1,201
Supply chain
1,146
Lieferkette
1,142
E-commerce
1,138
Germany
1,108
USA
1,090
United States
970
Pricing strategy
894
Preismanagement
893
Vertriebsweg
887
Distribution channel
884
Großbritannien
756
Indien
722
India
720
Wettbewerb
696
United Kingdom
680
Brand management
672
Markenführung
669
Customer satisfaction
665
Kundenzufriedenheit
655
Competition
620
Lieferantenmanagement
606
Supplier relationship management
605
Handel
576
Lebensmitteleinzelhandel
557
Food retailing
538
Dienstleistungsqualität
526
Einzelhandelspreis
496
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70
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Article
467
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61
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1
technical-paper
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English
516
German
10
Russian
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Busso, Matias
5
Willems, Kim
5
Du Plooy, Thérèse
4
Duggal, Ekta
4
Gil Saura, Irene
4
Grewal, Dhruv
4
Luk, Sherriff T. K.
4
Rabinovich, Elliot
4
Sreekumar
4
Voorhees, Clay M.
4
Arsalan Najmi
3
Bolton, Ruth N.
3
Brengman, Malaika
3
Chen, Ivy S. N.
3
Coughlan, Joseph
3
De Jager, Johan W.
3
Galiani, Sebastian
3
Gopalan, Rema
3
Hunold, Matthias
3
Japutra, Arnold
3
Kalia, Prateek
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Muthers, Johannes
3
Pantano, Eleonora
3
Roggeveen, Anne L.
3
Ruiz-Molina, Maria-Eugenia
3
Röding, Tobias
3
Sharma, Piyush
3
Söderlund, Magnus
3
Ahmed, Waqar
2
Akter, Shahriar
2
Azmin Azliza Aziz
2
Bandyopadhyay, Nirmalya
2
Bang, Nguyen
2
Bhardwaj, Renu
2
Blankson, Charles
2
Boslau, Madlen
2
Bouzaabia, Olfa
2
Butaney, Gul T.
2
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IGI Global
2
National Bureau of Economic Research
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
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Journal of retailing and consumer services
70
Journal of business research : JBR
17
The journal of services marketing
17
International journal of retail and distribution management
13
Journal of retailing
11
International journal of retail & distribution management
10
The international review of retail, distribution and consumer research
9
Service business
7
Journal of service management
6
Psychology & marketing
6
Services marketing quarterly
6
International journal of electronic marketing and retailing : IJEMR
5
Journal of internet commerce
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of physical distribution and logistics management
4
International journal of services and operations management
4
Journal of the Academy of Marketing Science
4
African journal of business and economic research : AJBER
3
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of Indian culture and business management
3
International journal of business and globalisation : IJBG
3
International journal of business performance management
3
International journal of business policy and economics
3
International journal of quality and service sciences
3
International journal of services and operations management : IJSOM
3
Journal of fashion marketing and management
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of marketing management : MM
3
Journal of strategic marketing
3
Omega : the international journal of management science
3
Quality management journal : QMJ
3
The journal of applied business research
3
Transportation research / E : an international journal
3
Decision
2
Global business review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business and emerging markets : IJBEM
2
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ECONIS (ZBW)
524
Other ZBW resources
4
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1
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
2
The effect of labor on profitability : the role of quality
Ton, Zeynep
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003753099
Saved in:
3
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
4
Best Practice : Management von Service Levels im
Einzelhandel
Gerking, Harald
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 102-114)
.
2007
Persistent link: https://www.econbiz.de/10003643901
Saved in:
5
Assessing markups, service quality, and product attributes in music CDs' Internet retailing
Rabinovich, Elliot
;
Maltz, Arnold
;
Sinha, Rajiv K.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 320-337
Persistent link: https://www.econbiz.de/10003737959
Saved in:
6
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
7
A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan
;
Verma, Sanjeev
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
Saved in:
8
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
Saved in:
9
Kundenberatung im persönlichen Verkauf : ein problemlösungsorientierter Ansatz für den stationären
Einzelhandel
Stiller, Michael
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003335970
Saved in:
10
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
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