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"My place is your place" : understanding how psychological ownership influences peer-to-peer service experiences
Pino, Giovanni; Nieto-García, Marta; Zhang, Carol Xiaoyue - In: Psychology & marketing 39 (2022) 2, pp. 390-401
Persistent link: https://www.econbiz.de/10012796112
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How service operations, perceived benefit, and psychological ownership enhance customer retention in retail : evidence in Vietnam supermarkets
Nguyen, Diep T. N.; Minh Pham; Chovancová, Miloslava; … - In: Cogent business & management 10 (2023) 2, pp. 1-25
In a world with enormous opportunities and challenges from the 4.0 revolution and the lingering COVID-19 pandemic, customer retention is more important than ever for retailers. While marketing and advertising can be more or less limited during the pandemic, retailers pay more attention to the...
Persistent link: https://www.econbiz.de/10014505113
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How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
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How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok; Kim, Cookhwan - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
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The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil - In: Services marketing quarterly 37 (2016) 3, pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
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How discretionary behaviors promote customer engagement : the role of psychosocial safety climate and psychological capital
Siami, Sahar; Martin, Angela; Gorji, Mohammadbagher; … - In: Journal of management & organization : JMO 28 (2022) 2, pp. 379-397
Persistent link: https://www.econbiz.de/10013270394
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Salesperson's personality and relationship quality : are you a friend or a customer?
Peighambari, Kaveh; Sattari, Setayesh; Styvén, Maria; … - In: Marketing in the socially-networked world : challenges …, (pp. 511-518). 2013
Persistent link: https://www.econbiz.de/10010191244
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How we complain : the effect of personality on consumer complaint channels
Berry, Riley; Tanford, Sarah; Montgomery, Rhonda; … - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 1, pp. 74-101
Persistent link: https://www.econbiz.de/10011912154
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Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao; Qu, Hailin; Wei, Min - In: International journal of hospitality management 93 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
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Psychosocial safety climate and psychological capital for positive customer behavioral intentions in service organizations
Siami, Sahar; Gorji, Mohammadbagher; Martin, Angela - In: American journal of business 38 (2023) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10014342256