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Service quality
Consumer behaviour
83,644
Konsumentenverhalten
81,194
Marketingmanagement
17,152
Vertrauen
17,132
Marketing management
16,561
Confidence
16,513
Theorie
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6,625
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6,572
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6,221
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6,064
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Online-Handel
5,968
Online retailing
5,956
Marketing
5,459
Experiment
5,339
Werbung
5,263
Advertising
5,253
Trust
4,816
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4,755
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17
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14
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10
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10
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9
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Qu, Hailin
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9
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8
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European Foundation for the Improvement of Living and Working Conditions
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Journal of retailing and consumer services
240
International journal of hospitality management
218
Journal of business research : JBR
125
The journal of services marketing
112
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Services marketing quarterly
69
Journal of travel and tourism marketing
68
The service industries journal
66
Cogent business & management
52
Journal of service research : JSR
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
39
Asia Pacific journal of marketing and logistics
37
Journal of service management
35
Tourism management : research, policies, practice
33
International journal of quality and service sciences
31
The international journal of bank marketing : IJBM
31
Journal of strategic marketing
30
International journal of services, economics and management
29
Journal of Services Marketing
28
Journal of air transport management
28
International journal of services and operations management
27
Journal of service research
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
Psychology & marketing
26
Journal of retailing
25
Journal of hospitality and tourism insights
24
International journal of quality & reliability management
23
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
International journal of services and operations management : IJSOM
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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EconStor
1
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1
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
2
What influences online shopping in Nigeria :
trust
or website quality?
Esho, Ebes
;
Verhoef, Grietjie
- In:
African journal of business and economic research : AJBER
16
(
2021
)
3
,
pp. 155-175
Persistent link: https://www.econbiz.de/10013282425
Saved in:
3
Role of
celebrity
credibility on banking service providers
Singh, Ramendra Pratap
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 214-228
Persistent link: https://www.econbiz.de/10014253351
Saved in:
4
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
5
Exploring the process of customer engagement, self-brand connections and loyalty
Naumann, Kay
;
Bowden, Jana
- In:
Problems and perspectives in management : PPM ; …
13
(
2015
)
1
,
pp. 56-66
Persistent link: https://www.econbiz.de/10010516997
Saved in:
6
Antecedents of the client's
trust
in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
7
Antecedents and consequences of pharmacy loyalty behavior
Athavale, Amod S.
;
Banahan, Benjamin F., III
;
Bentley, …
- In:
International journal of pharmaceutical and healthcare …
9
(
2015
)
1
,
pp. 36-55
Persistent link: https://www.econbiz.de/10011302267
Saved in:
8
Perceived value, reputation,
trust
, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
9
Impact of
trust
on the relationship of e-service quality and customer satisfaction
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
EuroMed journal of business
10
(
2015
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10011344163
Saved in:
10
A two-dimensional model of
trust
-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
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